LOGISTIC ANALYST (NON-REMOTE) ENGLEWOOD, CO!

Republic Services•Englewood, CO

5d•$57,784 - $64,000•Onsite

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role also oversees safety, customer experience, and productivity. It analyzes and adjusts routing plans, responds to changing service needs, monitors route execution and driver performance, and uses logistics data to improve accuracy, efficiency, and profitability. The position is non-remote and located in Englewood, Colorado.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and adjust routing through the internal routing platform to improve standardization, efficiency, and accuracy.
Use routing-system visibility to plan for and respond to same-day changes and next-day customer service needs; identify route patterns and opportunities to improve route design.
Verify route data and ensure routes are closed accurately and on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate with drivers about route progress and ensure they have necessary information.
Evaluate and escalate driver performance issues or concerns for resolution.
Apply route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers appropriately.
Evaluate and educate drivers about missed pickups and develop strategies to prevent repeat failures.
Create routes that maximize capacity and review daily load-per-driver goals to support profitability.
Monitor daily routing, resolve issues affecting timely pickups and deliveries, assess the need for swing routes, and identify swing opportunities.
Analyze swing-percentage trends to identify improvement opportunities.
Monitor and adjust current- and next-day plans as conditions change.
Understand daily disposal plans, identify suitable disposal sites for loads, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to help prevent customer service issues and support driver safety, success, and efficiency, including compliance with hours-of-service and weight requirements.
Analyze and prioritize customer commitments to ensure promised service is delivered.
Update Call Center communications daily and continually assess and communicate to reduce missed pickups and improve communication between the division and customers.
Identify route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to maintain high customer satisfaction.
Perform other job-related duties as assigned.