Intake Specialist Jobs

About The Position

Requirements

• High school diploma or GED.
• Attention to detail and ability to analyze and report findings.
• Valid driver’s license with no more than two violations.
• Ability to read, write, speak, understand, and communicate in English.
• Knowledge of modern office procedures, including filing systems.
• Ability to learn and use computer applications for word processing, spreadsheets, calendars, and email.
• Knowledge of HIPAA and other confidentiality requirements, COMAR, and applicable regulations, policies, and procedures governing HBH.
• Willingness to obtain Peer Support Specialist Certification.
• Ability to work on-site 40 hours per week and travel to Hudson Health facilities as needed.
• Ability to work in a healthcare environment, including assisting patients in infection-control isolation using provided PPE.
• Ability to use office equipment and to stand, sit, and use a computer for prolonged periods.
• Ability to lift up to 25 pounds, walk, climb steps, and operate a standard keyboard and office equipment.
• Ability to meet stated vision requirements and communicate clearly verbally and in writing.
• Ability to maintain ethical conduct, confidentiality, and strict boundaries between patients and staff.
• Must have a negative TB screen and pass urine drug screening.
• Availability for scheduled overnight, weekend, and other after-hours on-call coverage.

Nice To Haves

• Peer Support Specialist Certification.
• Experience in addiction and/or mental health treatment.
• Experience with admissions processes.

Responsibilities

• Follow the HBH Emergency Preparedness Plan and established policies, procedures, handbooks, and manuals; ensure patients follow applicable requirements during direct care.
• Complete mandatory monthly on-site staff training and incident reports for unusual events or risks to patients or staff.
• Greet prospective patients and visitors, create a welcoming environment, and initiate the admissions process.
• Coordinate admissions, schedule appointments, maintain the daily bed schedule, and monitor census, anticipated admissions, and discharges.
• Complete and maintain admission documentation from initial contact through bed assignment, including authorizations, electronic health records, patient files, and admissions logs.
• Answer admissions calls, assist with telephone screenings, obtain intake information, and provide program information and referrals as appropriate.
• Liaise with referral sources and coordinate with internal departments to support timely and appropriate admissions.
• Verify insurance and complete required legal, registry, and other admission-related checks in accordance with established procedures.
• Collaborate with the Director of Admissions and other departments to address admission barriers and prepare required reports.
• Participate in scheduled overnight, weekend, and other after-hours on-call coverage to respond to inquiries, coordinate referrals, and assist with admissions.
• Use lived recovery experience appropriately to build rapport, encourage, and support prospective and newly admitted patients.
• Explain the admission process, explore concerns, and encourage self-directed recovery goals for individuals who are anxious or uncertain about treatment.
• Identify and communicate admission or continued-treatment barriers; support individuals considering leaving and involve clinical or nursing staff as needed.
• Help patients identify strengths, recovery resources, and continuing-care supports, and assist with supportive transitions and referrals.
• Document peer support contacts, maintain appropriate boundaries and confidentiality, and collaborate with the treatment team.
• Perform other duties assigned by a supervisor and provide short-term coverage for roles as needed due to staff absence.