Copy of Copy of Intake Specialist (Full-Time)

NOCD • Chicago, IL

2d • $50,000 - $50,000

About The Position

Member Advocates (Intake Specialists) are the first point of contact for NOCD and provide an outstanding customer experience while explaining the services offered. As part of the Intake team, the role combines inside sales with patient advocacy. Member Advocates sell tele-therapy services to consumers who contact NOCD by phone, text, or email, and complete the intake process to help them begin treatment. Duties include coordinating appointments, registering and scheduling therapy appointments, and providing post-sales support. This is a goal-oriented team environment focused on delivering a high-quality patient experience. There is no cold calling.

The position follows a Thursday-through-Monday schedule, with Tuesdays and Wednesdays off. Thursday, Friday, and Monday hours are 12:30 p.m. to 9:00 p.m. CT; Saturday and Sunday hours are 9:30 a.m. to 6:00 p.m. CT. Training takes place onsite at the Chicago offices for the first two weeks. Candidates must live in the greater Chicago area.

Requirements

• High school diploma or GED.
• Must be caring, courteous, professional, knowledgeable, and able to communicate effectively and empathetically.
• Demonstrated ability to provide consistent, excellent customer service to internal and external customers.
• Effective communication and interpersonal relationship skills.
• Must live in the greater Chicago area.

Nice To Haves

• Bachelor's degree is strongly preferred.
• Empathy-driven relationship-building skills.
• 1–3 years of inside sales or related experience.
• Strong attention to detail and technological aptitude, including the ability to use multiple software programs at once.
• Ability to adapt to a fast-paced startup environment and changing processes.
• Ability to thrive under moderate pressure in a sales environment.

Responsibilities

• Sell tele-therapy services to consumers who contact NOCD by phone, text, and email.
• Complete the intake process to help consumers get started with treatment.
• Coordinate, register, and schedule therapy appointments.
• Provide post-sales support.
• Deliver excellent customer service to internal and external customers.
• Create a positive customer experience and communicate the value of NOCD to the OCD community.
• Represent NOCD as a first point of contact for prospective members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED