Intake Specialist- Full Time

Lifetime Assistance • Rochester, NY

2d

About The Position

Lifetime Assistance is hiring a full-time, non-exempt Intake Specialist in Rochester, New York, within Program Operations. The role supports the agency’s mission to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities by helping individuals and families move through the intake and admissions process for Residential, Day, Community, and Vocational programs. The Intake Specialist receives and processes referrals and applications, coordinates screenings and intake activities, communicates with applicants and stakeholders, maintains accurate records, tracks progress, and works with internal teams to facilitate smooth admissions. The position reports to the Associate Director of Operational Support and offers a starting wage of $23.00 per hour.

Requirements

• Experience in human services, administrative support, intake, admissions, care coordination, or a related field.
• Strong organizational skills and the ability to manage multiple priorities while tracking important details.
• Excellent written and verbal communication skills, with the confidence to interact with a variety of people.
• Strong attention to detail when reviewing applications, maintaining records, and following up on outstanding information.
• Comfort using computers, spreadsheets, databases, and electronic record systems.
• Good problem-solving skills and the ability to recognize when an issue needs additional attention.
• A team-oriented attitude, a helpful personality, and a genuine interest in supporting individuals and families.
• A high school diploma or equivalent; candidates with significant relevant experience may be considered.

Nice To Haves

• An associate degree in Human Services, Social Work, Business Administration, Healthcare Administration, or a related field is preferred.

Responsibilities

• Receive, review, and process referrals and applications for Residential, Day, Community, and Vocational programs.
• Coordinate screenings, site visits, intake meetings, and admissions, and communicate next steps to relevant parties.
• Communicate with individuals, families, Care Coordinators, referral sources, and agency staff, answering questions and providing updates throughout the intake process.
• Review applications, follow up on missing information, collect required documentation, and maintain accurate, up-to-date records.
• Maintain intake spreadsheets and electronic records, monitor important dates, and help prepare reports on referrals, applications, and admissions.
• Work with the Intake Coordinator, program leadership, clinical teams, and other departments to support a smooth admission process.
• Identify workflow improvements and develop tracking tools to make the intake experience more efficient.

Benefits

• No-premium health insurance.
• Tuition assistance, scholarships, micro-credential stipends, and SUNY partnerships.
• Paid training, hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing coaching.
• Career advancement pathways and leadership training.
• Generous paid time off and supportive scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree