Intake Specialist - Full Time

Gaudenzia, Inc.•Crownsville, MD

About The Position

The Intake Specialist oversees a program’s referral and admissions process and related administrative functions. The role coordinates new admissions, confirms completion of intake steps—including securing funding—and ensures assessments are completed accurately and on time. The specialist tracks and reports referral information and works with referral sources, community partners, internal program management, and the marketing department. The position is responsible for supporting program utilization goals, conducting intake assessments including ASAMs, and generating daily admission and discharge status reports through the agency’s electronic health record system. Work is performed with considerable independence under established regulations, policies, and procedures, and is reviewed and supervised by the Admissions or Program Director, to whom the role reports. The role manages pre-admission and intake services, program census, client documentation and transition into care, admission funding reviews, and relationships with funding, referral, and regulatory agencies. It involves telephonic and in-person interviews and collaboration with a multidisciplinary team to assess and determine service needs. Gaudenzia’s mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Requirements

Degree from an accredited college or university in a recognized clinical discipline.
Maryland candidates must also hold counseling-field certification or licensure.
Required experience by degree: associate’s degree with at least 3 years; bachelor’s degree with at least 2 years; or master’s degree with at least 1 year.
Knowledge of regulatory, licensing, and accreditation standards.
Knowledge of electronic health record systems.
Knowledge of substance use and mental health disorder treatment programs.
Knowledge and skill in assessment, evaluation, intake processes, and procedures.
Ability to exercise sound judgment in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations.
Ability to communicate effectively verbally and in writing.
Ability to work with clients to gain confidence and cooperation.
Ability to work successfully with people from varied cultures and backgrounds.
Ability to plan and organize work and prepare accurate records and reports.
Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions, and the general public.
Computer skills, including familiarity and facility with Microsoft Office programs such as Word and Excel.

Responsibilities

Treat clients and staff with dignity and respect.
Manage all phases of pre-admission and intake services for assigned programs.
Manage the daily census of assigned programs and generate daily reports.
Maintain efficient admissions and intake assessment procedures and ensure appropriate referrals to programs.
Participate with the multidisciplinary team in assessing, evaluating, and determining the need for services.
Conduct telephonic and face-to-face interviews with individuals presenting for admission.
Oversee client intake into care and transitions, ensuring documentation is completed in the electronic health record system.
Maintain proficiency in assessment, intake, and level-of-care protocols using ASAM criteria.
Ensure intake records, referral records, and funding-source information are accurate and up to date.
Conduct admission funding reviews with relevant payors.
Establish and maintain positive relationships with funding, referral, and regulatory agencies.
Support program utilization goals and objectives and ensure timely, quality assessments and accurate referral tracking and reporting.