Intake Specialist - Full Time

Gaudenzia•Crownsville, MD

About The Position

The Intake Specialist oversees the program’s referral and admissions process and related administrative functions. The role coordinates new admissions, confirms completion of all intake steps—including securing funding—and ensures the quality and timeliness of assessments and accurate tracking and reporting of referral information. It involves substantial contact with referral sources, community organizations, internal program management, and the marketing department. The specialist works with considerable independence under established regulations, policies, and procedures, and reports to and is supervised by the Admissions or Program Director. The position supports program utilization goals, conducts intake and assessments, including ASAM assessments, and generates daily admission and discharge status reports through the agency’s electronic health record system. Responsibilities also include managing pre-admission and intake services, maintaining program census and records, coordinating transitions into care, reviewing admission funding, and maintaining working relationships with funding, referral, and regulatory agencies. Gaudenzia’s mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances. The organization describes its workplace as inclusive and supportive, with a focus on employees and clients feeling safe and welcome.

Requirements

A degree from an accredited college or university in a recognized clinical discipline.
Maryland candidates must also hold certification or licensure in the counseling field.
Experience requirements by degree: associate’s degree with at least 3 years of experience; bachelor’s degree with at least 2 years; or master’s degree with at least 1 year.
Knowledge of regulatory, licensing, and accreditation standards.
Knowledge of and ability to work with electronic health record systems.
Knowledge of substance use and mental health disorder treatment programs.
Knowledge and skill in assessment, evaluation, and intake processes and procedures.
Ability to exercise sound judgment in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations.
Ability to communicate effectively verbally and in writing.
Ability to work with clients to gain confidence and cooperation.
Ability to work successfully with people from varied cultures and backgrounds.
Ability to plan and organize work and prepare appropriate, accurate records and reports.
Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions, and the general public.
Computer skills, including familiarity with Microsoft Office programs such as Word and Excel.

Responsibilities

Treat all clients and staff with dignity and respect.
Manage all phases of pre-admission and intake services for assigned programs.
Manage the daily census of assigned programs and generate daily reports.
Maintain efficient admissions and intake assessment procedures and ensure appropriate referrals to programs.
Participate with the multidisciplinary team to assess, evaluate, and determine the need for services.
Complete telephonic and face-to-face interviews with individuals presenting for admission.
Oversee and ensure client intake into care and transitions, including completion of documentation in the electronic health record system.
Maintain proficiency in assessment, intake, and level-of-care protocols using ASAM criteria.
Maintain accurate, up-to-date intake records, referral records, and funding-source information.
Conduct admission funding reviews with relevant payors.
Establish and maintain positive relationships with funding, referral, and regulatory agencies.
Support program utilization goals and objectives and ensure the quality and timely completion of assessments.
Track and report referral information accurately and generate daily admission and discharge status reports.