Looking for Legal Client Intake & Conversion Specialist
About The Position
A growing law firm based in Guam is seeking a second Client Intake Coordinator to help expand its services and build a new client experience. The role focuses on converting prospective clients into retained clients across civil litigation, family law, bankruptcy, and estate planning. It is relationship-first: the specialist is often the first voice prospective clients hear during stressful or uncertain circumstances, and their communication can shape whether clients choose to work with the firm. The schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m. Guam Time, with a one-hour unpaid break. The position is described as an independent contractor role and offers permanent work from home. Hourly pay will be established based on performance in the application process.
Requirements
- Have a genuinely friendly and compassionate disposition, recognizing that prospective clients may be navigating difficult personal or financial situations.
- Be comfortable with persistent, structured follow-up while maintaining professionalism.
- Be motivated by conversion goals and comfortable working toward performance targets.
Nice To Haves
- Experience in a legal, client intake, or high-touch customer service environment is preferred.
- Familiarity with PracticePanther is preferred; experience with other cloud-based legal practice management or CRM platforms will also be considered.
Responsibilities
- Speak with prospective clients and follow up on enquiries across civil litigation, family law, bankruptcy, and estate planning.
- Conduct consistent, persistent outreach by phone, text, and email until each prospect retains the firm or clearly declines.
- Build rapport with prospective clients using warmth, professionalism, and empathy.
- Accurately track lead activity, follow-up history, and conversion status in the firm's cloud-based legal practice management system.
- Meet agreed conversion targets and contribute to the firm's client growth goals.
- Collaborate with the broader team to ensure a seamless handoff when a prospect is ready to retain the firm.
Benefits
- Permanent work from home.
- Health insurance in eligible locations.
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What This Job Offers
Education Level
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