Reg and Intake Patient Access Specialist

Thundermist Health • Woonsocket, RI

2d • Hybrid

About The Position

The Patient Service Representative (PSR) – Registration and Intake supports patient access operations by providing accurate, timely, and patient-focused registration and intake services. Under the supervision of the Manager of Registration and Intake, the PSR is a primary point of contact for patients and internal partners and supports workflows that promote efficient access to care and compliance with regulatory requirements.

The position is full-time and hybrid. Work is scheduled during normal hours of operation, which may include evenings and weekends; occasional unscheduled overtime may occur. The employee works remotely with a home base at the Woonsocket location. The role requires proficiency with computers, multi-line phone systems, and written message-taking, along with moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day.

Thundermist Health Center is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable law.

Requirements

• High school diploma or GED.
• Excellent oral and written communication skills.
• Accurate data-entry skills and ability to manage high volumes in a fast-paced environment.
• Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
• Proficiency with computers and multi-line phone systems, and ability to take written messages.

Nice To Haves

• Call center experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Handle incoming and outgoing calls.
• Complete eligibility verification for scheduled and new patients.
• Perform new patient registration and update existing patient demographics in the EMR.
• Confirm appointments and document patient responses.
• Manage work queues related to registration, intake, waitlists, and bump lists due to planned provider PTO.
• Generate and document Good Faith Estimates in compliance with the No Surprises Act.
• Process PCP changes and insurance updates accurately and promptly.
• Identify and escalate eligibility discrepancies, incomplete registrations, and intake errors as appropriate.
• Maintain accurate documentation within the EMR according to organizational standards.
• Adhere to HIPAA regulations and confidentiality requirements.

Benefits

• Health, dental, and vision insurance.
• Life insurance ($75,000) and long-term disability coverage at no cost.
• Flexible Spending Accounts, including Health FSA up to $3,300 and Dependent Care FSA up to $5,000.
• Retirement plan with a 1:1 employer match up to 4%.
• Critical illness, accident insurance, and hospital indemnity.
• Wellness reimbursement up to $200 per year.
• PTO starting at 22 days and increasing with tenure, plus six paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED