Patient Access Intake Specialist-Rex ED

UNC Health • Raleigh, NC

1d • Onsite

About The Position

The Patient Access Intake Specialist is responsible for ensuring patient access processing is completed according to procedure and documented accurately and promptly in ADT and other clinical information systems. The role meets departmental and organizational targets for process accuracy and timeliness. This position is based at Rex ED in Raleigh, North Carolina, and is onsite, per diem, with a night schedule that includes weekends and variable days.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• Two years of customer service and/or clerical experience.

Responsibilities

• Verify that key ADT information, including insurance details and patient and guarantor demographics, is current and accurate to support patient safety, charging, coding, insurance processing, and billing.
• Schedule new and follow-up patient appointments as required; attempt to reschedule cancellations when possible and communicate cancellations to providers as necessary.
• Complete and document governmental, regulatory, financial, and contractual forms according to procedure.
• Ensure documents are legible and scanned or saved to the correct location.
• Use the price estimation tool, when applicable, to provide patients with accurate estimates during registration.
• Meet departmental targets for upfront collections, including deposits, estimated amounts due, copays, and prior balances.
• Participate in departmental quality assurance by using system work queues, reducing individual errors, and making corrections.
• Use system work queues daily during registration to minimize errors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED