Reg and Intake Patient Access Specialist

Thundermist Health Center • Woonsocket, RI

3d • Hybrid

About The Position

The Patient Service Representative (PSR) – Registration and Intake supports patient access operations by providing accurate, timely, and patient-focused registration and intake services. Under the supervision of the Manager of Registration and Intake, the PSR serves as a primary point of contact for patients and internal partners and supports workflows that promote efficient access to care and compliance with regulatory requirements. This is a full-time hybrid position, scheduled during normal operating hours, which may include evenings and weekends. Occasional unscheduled overtime may occur. The role is remote with a home base at the Woonsocket location and involves computer work, multi-line phone systems, and written message-taking, along with moderate physical activity throughout the day.

Requirements

• High school diploma or GED.
• Excellent oral and written communication skills.
• Accurate data entry skills and ability to manage high volumes in a fast-paced environment.
• Commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Nice To Haves

• Call center experience preferred.
• Knowledge of medical terminology.

Responsibilities

• Handle incoming and outgoing calls.
• Complete eligibility verification for scheduled and new patients.
• Perform new patient registration and update existing patient demographics in the EMR.
• Confirm appointments and document patient responses.
• Manage work queues related to registration, intake, waitlists, and bump lists due to planned provider PTO.
• Generate and document Good Faith Estimates in compliance with the No Surprises Act.
• Process PCP changes and insurance updates accurately and promptly.
• Identify and escalate eligibility discrepancies, incomplete registrations, and intake errors as appropriate.
• Maintain accurate documentation within the EMR following organizational standards.
• Adhere to HIPAA regulations and confidentiality requirements.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance ($75,000) at no cost
• Long-term disability coverage at no cost
• Flexible Spending Accounts, including Health FSA and Dependent Care FSA
• Retirement plan with a 1:1 employer match up to 4%
• Critical illness, accident insurance, and hospital indemnity coverage
• Wellness reimbursement up to $200 per year
• PTO starting at 22 days and increasing with tenure
• Six paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED