Patient Intake Specialist Hybrid - $5/hr shift differential
About The Position
The Patient Intake Specialist is the welcoming voice and guide helping families access care through appointment scheduling and the MyHealth Portal. Working from a remote workspace, the specialist ensures patient interactions are seamless, supportive, secure, and family-friendly. The position requires accuracy when navigating systems, protecting patient privacy, gathering and verifying registration information, and supporting compassionate pediatric care. The role is listed as FTE 1.0 and non-exempt. The regular schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Sunday, 7:30 a.m. to 4:00 p.m. A $5.00-per-hour shift differential applies to all hours worked on Sundays. The position is available only to applicants in Central Oregon.
Requirements
- High school diploma or equivalent.
- Three years of customer service experience.
- Intermediate and advanced phone, verbal, and computer skills.
- Ability to work well under pressure with minimal supervision.
- Flexibility and willingness to handle a variety of tasks and changing departmental and organizational needs.
- Must be flexible and willing to work evenings, weekdays, and weekends as needed for organizational coverage.
- Proficiency with Microsoft Office Suite.
- Ability to maintain a consistent, reliable home internet connection with at least 100 Mbps download and 10 Mbps upload.
- Ability to maintain a professional, confidential, and quiet work environment.
- Ability to use a clear and audible speaking voice and hear normal speech in person, over the telephone, or through required technology.
- Ability to sit or stand for long periods; perform frequent repetitive motions including keyboard use, reaching, and walking; and occasionally lift or move up to 30 pounds and rarely up to 50 pounds.
- Required vision abilities include viewing a computer monitor for long periods, close and distance vision, color vision, peripheral vision, and depth perception.
- Must be able to wear appropriate personal protective equipment as required.
Nice To Haves
- Clerical experience in a clinical setting.
- Epic EMR experience.
- Bilingual Spanish and English.
- Recognized certifications such as AHIMA RHIT, AAPC CPC, or OHA HCI Qualified or Certified Interpreter; these are not required.
Responsibilities
- Deliver exceptional customer service by phone and create a welcoming patient experience.
- Accurately gather and verify patient registration information.
- Schedule same-day and future appointments.
- Verify insurance coverage and communicate appointment and financial details to patients and families.
- Maintain accurate patient records in the EMR, audit accounts for data integrity, and comply with HIPAA and medical records regulations.
- Coordinate communication across clinical and administrative departments, route calls efficiently, create encounters, and support daily operational workflow.
- Resolve scheduling conflicts and assist families with Patient Portal access.
- Use problem-solving skills to support patient care and provider efficiency.
Benefits
- 401(k) and profit sharing.
- HSA, HRA, and FSA enrollment.
- Medical, life, vision, and dental insurance.
- Supplemental insurance options.
- Pediatric care benefits.
- Employee Assistance Program (EAP).
- Working with children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
