WIC Intake Specialist

Maricopa County • Phoenix, AZ

2d • Onsite

About The Position

The WIC Intake Specialist is the first line of support for participants and potential participants in the Women, Infants, and Children (WIC) Nutrition Program. The role determines program eligibility, conducts anthropometric and biochemical screenings, promotes breastfeeding, and educates participants about using their nutrition benefits. The Maricopa WIC Program provides participant-centered, evidence-based nutrition and breastfeeding education, counseling, and support to more than 40,000 participants per month.

The position also provides administrative and customer-service support, documents participant information in the Arizona WIC Health and Nutrition Delivery System (HANDS), and maintains current knowledge of WIC policies and requirements to ensure compliant service delivery. Work is typically office or administrative work, may involve a flexible schedule including evenings, and requires travel to various clinic locations.

Requirements

• Advanced proficiency in Spanish and English, including reading, writing, and speaking.
• Two years of experience involving public contact in a public health, medical services, social, or human services agency.
• High school diploma or GED.
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.
• Ability to travel to various clinic locations.
• Ability to exert 20–25 pounds occasionally, 10–25 pounds frequently, or up to 10 pounds constantly.
• Obtain an ID.me account by the time of hire to verify client eligibility through the Arizona Health Care Cost Containment System (AHCCCS) Portal.
• Within one month of hire, provide evidence of immunity or receive required immunizations for MMR, Tdap, Varicella, and annual Influenza; some positions require Hepatitis B vaccination and/or a Tuberculosis test.
• Pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Nice To Haves

• Experience assessing client eligibility for public assistance programs.
• Experience working in a WIC program.

Responsibilities

• Assess WIC program eligibility according to federal regulations and guidelines, including screening and documenting participant and caregiver information.
• Answer phones, monitor clinic emails and text messages, schedule appointments, check participants in, and provide customer service.
• Perform hemoglobin screening tests using invasive or non-invasive methods, depending on participant age, and take height, length, and weight measurements.
• Explain nutrition benefits, locations where benefits can be used, and how to use and redeem them.
• Inform participants of their rights and obligations and accurately document information in the HANDS computer system.
• Gather caregiver written consent using HANDS and DocuSign.
• Promote breastfeeding, issue breast pumps, and sanitize returned breast pumps.
• Participate in ongoing program education and training, and maintain knowledge of current WIC policies, procedures, and requirements.

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for the employee and qualifying dependents
• Child care benefits, including access to the on-site Maricopa County Kids Club
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per-paycheck contribution and including a 100% employer match on Day 1
• Eligible for overtime compensation for hours worked over 40 in the designated workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED