WIC Intake Specialist

Maricopa County • Tempe, AZ

2d • $18 - $27 • Onsite

About The Position

The WIC Intake Specialist is the first point of support for participants and potential participants in the Women, Infants, and Children (WIC) Nutrition Program. The role determines program eligibility, conducts anthropometric and biochemical screenings, promotes breastfeeding, and educates participants about using nutrition benefits. Maricopa WIC provides participant-centered, evidence-based nutrition and breastfeeding education, counseling, and support to more than 40,000 participants each month.

The position also provides administrative and customer-service support, maintains accurate participant records, and helps ensure services comply with County, State, and Federal requirements. Work is typically performed in an office or administrative setting, with travel to various clinic locations. The schedule is flexible and may include evenings.

Requirements

• Advanced proficiency in Spanish and English, including reading, writing, and speaking.
• Two years of experience involving public contact in a public health, medical services, social, or human services agency.
• High school diploma or GED.
• Post-secondary education and/or job-related experience may substitute for minimum qualifications on a year-for-year basis.
• Ability to travel to various clinic locations.
• Ability to exert 20–25 pounds occasionally, 10–25 pounds frequently, or up to 10 pounds constantly.
• Obtain an ID.me account by the time of hire to verify client eligibility through the Arizona Health Care Cost Containment System (AHCCCS) Portal.
• Within one month of hire, provide evidence of immunity or receive required immunizations for vaccine-preventable illnesses, including MMR, Tdap, Varicella, and annual Influenza; some positions require Hepatitis B vaccination and/or a Tuberculosis test.
• Pass any required pre-employment background and/or fingerprint investigation; positions designated as safety-sensitive are subject to drug and alcohol testing requirements.

Nice To Haves

• Experience assessing client eligibility for public assistance programs.
• Experience working in a WIC program.

Responsibilities

• Assess WIC program eligibility in accordance with federal regulations and guidelines, including screening and documenting family income, participant and caregiver identification, family address, caregiver information level, foster status, and participant category.
• Answer phones, monitor clinic emails and text messages, schedule appointments, perform participant check-in, and provide customer service.
• Perform hemoglobin screening tests using invasive and non-invasive methods as appropriate for the participant's age, and take height, length, and weight measurements of women, infants, and children.
• Provide client-centered information about nutrition benefits, participating vendors and Farmers' Market locations, and how to use and redeem benefits.
• Explain participants' rights and obligations and accurately document information in the Arizona WIC Health and Nutrition Delivery System (HANDS).
• Gather caregiver written consent using HANDS and DocuSign.
• Promote breastfeeding, issue breast pumps, and sanitize returned breast pumps.
• Participate in continuing education and training, and maintain knowledge of current WIC policies, procedures, and program requirements.

Benefits

• Tuition reimbursement.
• Exceptional work-life balance.
• Opportunities for growth and development within Maricopa County.
• Low-cost, high-value healthcare for the employee and qualifying dependents.
• Child care benefits, including access to the on-site Maricopa County Kids Club.
• Paid vacation, sick time, and parental leave.
• Extensive wellness program, including an incentive.
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per-paycheck contribution, with a 100% employer match on Day 1.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED