WIC Intake Specialist

Maricopa County • Tempe, AZ

1d

About The Position

The WIC Intake Specialist is the first line of support for participants and potential participants in the Women, Infants, and Children (WIC) Nutrition Program. The role determines program eligibility, conducts anthropometric and biochemical screenings, promotes breastfeeding, and educates participants on using nutrition benefits. The Maricopa WIC Program provides participant-centered, evidence-based nutrition and breastfeeding education, counseling, and support to more than 40,000 participants per month.

Requirements

• Advanced proficiency in Spanish and English, including reading, writing, and speaking.
• Two years of experience involving public contact in a public health, medical services, social services, or human services agency.
• High school diploma or GED.
• A combination of post-secondary education and/or job-related experience may substitute for minimum qualifications on a year-for-year basis.
• Obtain an ID.me account by the time of hire to verify client eligibility through the Arizona Health Care Cost Containment System (AHCCCS) Portal.
• Within one month of hire, provide evidence of immunity or receive required immunizations for vaccine-preventable illnesses: MMR, Tdap, Varicella, and annual Influenza. Some positions require Hepatitis B vaccination and/or a Tuberculosis test.
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Nice To Haves

• Experience assessing client eligibility for public assistance programs.
• Experience working in a WIC program.

Responsibilities

• Assess WIC program eligibility according to federal regulations and guidelines, including screening and documenting family income, participant and caregiver identification, family address, caregiver information, foster status, and participant category.
• Perform administrative duties, including answering phones, monitoring clinic emails and text messages, scheduling appointments, checking in participants, and providing customer service.
• Perform hemoglobin screening tests using invasive or non-invasive methods, depending on participant age, and measure height, length, and weight for women, infants, and children.
• Explain available nutrition benefits, participating vendors and Farmers’ Market locations, and how to use and redeem benefits.
• Inform participants of their program rights and obligations and accurately document information in the Arizona WIC Health and Nutrition Delivery System (HANDS).
• Gather caregiver written consent using HANDS and DocuSign.
• Promote breastfeeding, issue breast pumps, and sanitize returned breast pumps.
• Participate in continuing education and training and maintain knowledge of current WIC policies, procedures, and program requirements.

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for the employee and qualifying dependents
• Child care benefits, including access to the on-site Maricopa County Kids Club
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit with an 11.98% per-paycheck contribution and a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED