CareIQ Intake Specialist I
About The Position
The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Using proprietary systems and training, the specialist provides telephonic and written customer service to inbound and outbound customers. This high-volume intake and triage position requires handling inbound calls, processing electronic referrals, accurately documenting information, and navigating multiple computer systems throughout the workday. The role focuses on accuracy and urgency to ensure service orders are received quickly in alignment with claimant and customer needs. This is a remote position. For continuity of business, the candidate must live and work in the Central or Eastern Time Zone. The scheduled shift is Monday through Friday, 1:00 PM–9:30 PM EST; final shift assignment is based on business needs. A wired connection from a broadband internet network to the modem with minimum bandwidth of 3 Mbps is required.
Requirements
- High school diploma.
- Prior work experience in a detail-oriented customer service environment.
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines.
- Excellent written and verbal communication skills.
- Computer proficiency and technical aptitude, including the ability to use Microsoft Office and proprietary systems.
- Strong interpersonal, time-management, and organizational skills.
- Ability to maintain a professional and courteous demeanor during complex telephonic conversations.
- Ability to work independently and within a team environment.
- Must live and work in the Central or Eastern Time Zone.
- Wired broadband internet connection to the modem with minimum bandwidth of 3 Mbps.
Responsibilities
- Provide friendly, quality telephonic customer service in a high-volume inbound and outbound call-center environment.
- Complete accurate data entry and review.
- Learn and operate corporate proprietary systems.
- Enter assigned electronic orders received by email, fax, or data feed into the coordination system.
- Ensure all case stakeholders are updated regularly.
- Transcribe correspondence and reports from dictation.
- Use problem-solving and critical-thinking skills to address daily scheduling challenges and prevent delays in securing appointments.
- Meet departmental production and quality performance expectations.
- Perform additional duties as assigned.
Benefits
- Medical (HDHP) with pharmacy
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Health Savings Account
- Flexible Spending Account options
- Life insurance
- Accident insurance
- Critical illness insurance
- Pre-paid legal insurance
- Parking and Transit FSA accounts
- 401(k)
- ROTH 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
