CareIQ Service Coordinator I
About The Position
The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Using proprietary systems and knowledge gained through training, the coordinator provides telephonic and written service to inbound and outbound customers. The role emphasizes accuracy, urgency, and communication to ensure services are completed on schedule and without interruption. This is a remote position scheduled Monday through Friday, 10:30 AM to 7:00 PM EST. A wired connection from a broadband modem with a minimum bandwidth of 3 Mbps is required.
Requirements
- High school diploma.
- Prior work experience in a detail-oriented customer service environment.
- Process-oriented approach and effective multitasking skills in a high-volume, fast-paced, team-oriented environment.
- Excellent written and verbal communication skills.
- Ability to meet designated deadlines.
- Computer proficiency and technical aptitude, including ability to use MS Office and proprietary systems.
- Strong interpersonal, time-management, and organizational skills.
- Ability to maintain a professional and courteous demeanor during complex telephonic conversations.
- Ability to work independently and within a team environment.
- Wired connection to a broadband internet modem with a minimum bandwidth of 3 Mbps.
Responsibilities
- Provide inbound and outbound telephonic customer service in a high-volume call-center environment.
- Complete accurate data review and entry.
- Learn and operate corporate proprietary systems.
- Request and review treatment and appointment documentation to verify completion and accuracy.
- Administratively review claim referral orders, authorizations, appointment notes, and reports, ensuring alignment of pending and completed services.
- Regularly update all case stakeholders.
- Type and proofread reports and correspondence via email and management systems.
- Transcribe correspondence and reports from dictation.
- Use problem-solving and critical-thinking skills to address scheduling challenges and prevent delays in securing appointments.
- Meet departmental production and quality performance expectations.
- Perform additional duties as assigned.
Benefits
- Medical (HDHP) with pharmacy coverage
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Health Savings Account
- Flexible Spending Account options
- Life insurance
- Accident insurance
- Critical illness insurance
- Pre-paid legal insurance
- Parking and Transit FSA accounts
- 401(k)
- Roth 401(k)
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
