CareIQ Billing Specialist I

CorVel Career Site•Orlando, FL

4d•Remote

About The Position

The CareIQ Billing Specialist completes invoicing processes for CareIQ Ancillary Healthcare services. Using proprietary systems and training, the specialist reviews vendor and provider bills, determines appointment types, and generates vendor payments and customer invoices. The role emphasizes accuracy and urgency to meet contracted service-level expectations for payments and invoices. This is a remote position; candidates must reside in the Eastern or Central time zone to support continuity with the management team. The position provides telephonic support to customers and vendors with billing questions, performs data review and entry, reviews medical notes and bills administratively, and checks payment and charge rates against appointment types and contracted amounts. Bill review or coding experience is not required. The specialist researches bill history and uses problem-solving and critical-thinking skills to resolve questions while meeting departmental production and quality expectations. CorVel is a national provider of risk-management solutions for workers’ compensation, auto, health, and disability management. The company describes itself as stable and growing, with a supportive culture and career advancement opportunities. Its stated core values are Accountability, Commitment, Excellence, Integrity, and Teamwork. Full-time regular employees are eligible for a comprehensive benefits package.

Requirements

High school diploma.
Prior work experience in a detail-oriented customer service environment.
Effective multitasking in a high-volume, fast-paced, team-oriented environment.
Excellent written and verbal communication skills.
Ability to meet designated deadlines.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office and proprietary systems.
Strong interpersonal, time-management, and organizational skills.
Ability to maintain a professional and courteous demeanor during complex telephone conversations.
Ability to work independently and within a team environment.
Must reside in the Eastern or Central time zone.

Responsibilities

Provide professional inbound and outbound telephone customer service to customers and vendors with billing questions.
Complete accurate data review and entry.
Learn and maintain knowledge of corporate proprietary systems.
Administratively review medical notes and bills.
Determine whether payment and charge rates align with appointment types and contracted amounts.
Research bill history and use problem-solving and critical-thinking skills to resolve customer questions.
Meet departmental production and quality performance expectations.
Perform additional duties as assigned.