CareIQ Scheduling Coordinator I

CorVel Corporation•Remote,

2d•$16 - $24•Remote

About The Position

The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. Using proprietary systems and knowledge gained through training, the coordinator provides telephonic and written customer service to inbound and outbound customers. The role emphasizes accuracy and urgency to schedule appointments quickly in alignment with claimant and customer needs. This is a remote position.

Requirements

High school diploma or equivalent.
Effective multitasking skills in a high-volume, fast-paced, team-oriented environment.
Excellent written and verbal communication skills.
Ability to meet designated deadlines.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office, Outlook, and Excel.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.

Responsibilities

Proactively monitor and manage files using proprietary web-based applications.
Identify potential problems and trends, propose solutions, and help ensure there is no delay in care.
Provide telephonic and written customer support services.
Document actions and correspondence between parties.
Ensure files are complete with all appropriate documentation.
Use the CorVel Intranet and SharePoint to stay current on policies and procedures.
Maintain regular and consistent attendance.
Comply with safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
Perform additional duties as required.