Scheduling Coordinator
About The Position
The Scheduling Coordinator handles patient intake and flow and coordinates appointments and scheduling with the practice and doctors. The role requires strong attention to detail and organization in a fast-paced environment. The coordinator schedules, authorizes, and sends pertinent medical records and orders for appointments; maintains accurate schedules; and works with patients, team members, and doctors to address scheduling needs. The position also requires excellent customer service, a professional manner, and the ability to organize multiple tasks and meet deadlines.
Requirements
- High school diploma required.
- One to three years of relevant experience.
- Understanding of industry best practices for schedule coordination and patient intake.
- Excellent customer service experience.
- Excellent written and oral communication skills.
- Compassion and a high level of service for patients, parents, and staff.
- Integrity and a commitment to doing the right thing.
- Dependability and reliability in reporting to work as scheduled.
- Attention to detail.
- Ability to organize work, handle multiple tasks simultaneously, and consistently meet deadlines.
- Professional manner and appearance at all times.
- Computer skills, including Microsoft Office and web browsers.
- Telephone skills, including proper telephone etiquette and information-gathering skills.
Responsibilities
- Schedule, authorize, and send pertinent medical records and orders for appointments.
- Maintain a positive and friendly attitude and deliver excellent customer service to patients.
- Coordinate patient schedules and flow for the practice, maintaining schedules accurately and attentively.
- Be receptive to training and coaching on best practices.
- Maintain an organized working space.
- Coordinate with team members and doctors as needed to address scheduling issues or questions.
- Perform other duties as required as they relate to the position.
Benefits
- Monthly bonus opportunities.
- Medical/Rx coverage.
- Dental coverage.
- Vision coverage.
- Retirement plan (401(k)) with a percentage match.
- Flexible spending accounts.
- Health savings accounts.
- Employee assistance program.
- Other benefit options.
- Benefit-eligible new hires can enroll in coverage effective on their first day of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
