Scheduling Coordinator

Pye-Barker Fire & Safety • Irving, TX

5d

About The Position

The Scheduling Coordinator coordinates customer service requests and monitors and adjusts the daily schedule to complete expected and upcoming work in the short term. The role collaborates with service managers, office staff, sales staff, field technicians, contractors, and customers to support smooth and profitable projects from start to finish.

The coordinator serves as the main liaison among the service manager, customers, and field technicians; handles scheduling questions by email and phone; and reschedules or cancels meetings promptly. The role also coordinates technicians, general contractors, property management, and outside vendors, and schedules emergency services and repair jobs with customers and multiple technician teams. The position requires adaptability under pressure and attention to deadlines. Additional duties may be assigned by management.

Requirements

• High school diploma or GED.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software.
• Advanced knowledge of confirming and rescheduling appointments and recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure with tight deadlines and adapt in an ever-changing environment.

Nice To Haves

• Associate's or bachelor's degree in business administration or an industry-related field.

Responsibilities

• Serve as the main liaison for the service manager, customers, and field technicians.
• Answer scheduling queries by email and phone.
• Reschedule or cancel meetings in a timely manner.
• Coordinate technicians, general contractors, property management, and outside vendors as needed.
• Schedule emergency services and scheduled repair jobs with customers and multiple technician teams.
• Perform other duties assigned by management.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Benefits

• Excellent pay.
• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401(k) with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle, if applicable to the job.
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED