Scheduling Coordinator

Window Nation•Highland Hills, OH

9d•Onsite

About The Position

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.

Requirements

High school Diploma or GED
2+ years of experience in a customer support role (in person or on phone)
Strong verbal and written communication skills
Customer-centric mind set
Proficient in Microsoft Office Suite (Outlook, Word & Excel)
Demonstrated success in deadline-driven and high-pressure environment

Nice To Haves

1+ years’ experience working in an office setting with proven collaborative work style
Experienced using CRM system
Familiarity with working with maps/scheduling is a plus

Responsibilities

Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
Overcomes customer objections and works to get measure scheduled on next day available
Scheduling of measure completed in CRM software with relevant notes for technician
Manages unscheduled customers following defined escalation protocols
Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
Handles customer requests for reschedules
Works closely with assigned technicians and branch associates maintaining positive working relationship