Scheduling Coordinator
About The Position
CareAparent is a full-service home health care company that gives seniors the care they need to remain where they call home for as long as possible, as comfortably as possible, as humanly as possible. Our culture of hospitality ensures every person feels heard, valued, and supported–because when it comes to care, trust and consistency matters most. We are proud to be certified as a Great Place to Work® and recognized as the 2026 Best of Home Care Employer of Choice & 2026 Best of Home Care Provider of Choice—recognition earned directly through our clients' and team members’ feedback. Our incredible employees are the reason we are able to give seniors the care they need to stay where they call home for as long as possible, as comfortably as possible, as humanly as possible. At CareAparent you will collaborate with other passionate individuals focused on giving the best care possible for our clients. We are seeking a full-time Scheduling Coordinator for home health aides and nurses who provide in-home care to seniors. At CareAparent, our Values are not just words. We use them to make decisions big and small, because they help keep our employees and clients stay safe, engaged, and focused on the best care possible. This position is responsible for master scheduling on the open shifts calendar, overseeing scheduling changes from clients and home health aides/nurses, corresponding time off requests, maintaining weekly hourly goals set by manager, and maintaining weekly hourly goals set by manager.
Requirements
- Minimum of two (2) years of customer service experience
- Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment.
- Communication skills (in-person/phone)
- High organizational skills
- Ability to multitask
- Ability to navigate and use technology
- All new hires must pass a background check prior to employment.
Nice To Haves
- Bachelor’s degree preferred
- minimum of one (1) year of healthcare experience preferred.
- Management experience preferred
Responsibilities
- Schedule all shifts using CareAparent software
- Maintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matches
- Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contact
- Perform schedule adjustments as needed based on daily calendar activity
- Communicate daily schedule changes to clients, caregivers, and/or clinicians
- Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care
- Report weekly scheduling, employee performance, and shift completion data
- Communicate and reinforce CareAparent policies and procedures
- Adhere to company policies and standards for resolving consumer concerns
- Some weekend, after hours, and holiday on-call duties, as needed
Benefits
- Medical, Dental, Vision, Short-Term Disability and HSA coverage
- 401k with Employer Match
- Opportunities for growth and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
