Scheduling Coordinator

Akumin•Brookfield, CT

3d•Onsite

About The Position

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year. We are currently hiring for a Scheduling Coordinator at our Brookfield facility. This will be a full time position. Welcome to Northeast Radiology an Akumin Company! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us!

Requirements

Answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for the company’s sites nationwide.
Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.
Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
Determines needs of customers' incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.
Completes any additional job duties as assigned.

Responsibilities

Answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for the company’s sites nationwide.
Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.
Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
Determines needs of customers' incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.
Completes any additional job duties as assigned.