CareIQ Service Operations Director

CorVel Corporation•Carmel, IN

2d•$98,157 - $152,560•Remote

About The Position

The Director of CareIQ Service Operations manages operations for CorVel Ancillary Services, including Intake, Medical Scheduling, and Vendor Services Coordination. The role oversees service operations and supports product and business development, service-level improvement, team building and retention, production and quality management, workflow and process management, and customer support. This is a remote position with occasional travel for meetings and training.

Requirements

At least 5 years of prior management experience in healthcare services.
Bachelor’s degree in business, healthcare, or a related field, with experience.
Strong leadership and mentoring skills.
Demonstrated ability to provide superior service to internal and external stakeholders.
Ability to build trust and strong cross-functional relationships to achieve common goals.
Proven project-management and process-improvement skills.
Skill in prioritizing, problem solving, and accelerating change.
Ability to multitask with a sense of urgency in a dynamic, fast-paced environment.
Strong proficiency in Microsoft Office applications.
Excellent written and verbal communication skills.

Nice To Haves

Master’s degree in business, healthcare, or a related field, with experience.
Prior managerial experience in Ancillary Benefit Management or Utilization Management.

Responsibilities

Serve as the subject matter expert for CareIQ’s Intake, Scheduling, and Coordinating products.
Monitor staffing, workload, productivity, and capacity across service lines to support appropriate resource alignment and consistent service delivery.
Manage several departments across multiple service lines.
Implement and oversee workflows according to service-level agreements and best practices to support efficient products and accurate service delivery.
Manage production and quality to establish and meet team performance metrics.
Provide internal and external customer support, including issue resolution, product training, and service assistance.
Lead hiring, training, and team-member development efforts to build staff engagement and retention.
Support team performance through ongoing training, coaching, and team-building.
Review departmental service, quality, and administrative results; identify performance gaps and implement corrective actions to meet or exceed program expectations and service levels.
Ensure client-specific processes are sustainable and implemented accurately.
Collaborate with CareIQ leadership and cross-functional partners to support consistent service delivery and operational alignment.
Maintain knowledge of jurisdictional regulations regarding ancillary care and ensure services comply with them.
Partner with sales staff on product proposals and presentations.
Lead service-operations discussions with corporate IT and Development regarding system maintenance and enhancements.
Perform additional duties as assigned.