Inside Sales Jobs

About The Position

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to present information effectively and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the position.
• In-depth knowledge of Codale computer systems and Microsoft Office, among other relevant systems.
• Ability to work as a team player and abide by Codale’s core values and beliefs.

Responsibilities

• Communicate with customers by phone or in person to receive product orders.
• Solicit sales of new or additional products and make calls to regular and prospective customers to seek orders.
• Maintain positive and tactful relationships with customers and coworkers, representing the company with a courteous and professional attitude.
• Serve as a liaison between customers and company departments, including credit, purchasing, warehouse, outside sales, and management.
• Determine the make, type, and quality of merchandise customers need using product, vendor, warehouse, catalog, and reference information.
• Identify and use appropriate company or customer pricing systems.
• Describe or demonstrate products using samples or catalogs and emphasize their salable features.
• Compile lists of prospective customers as sales leads.
• Provide oral and written quotations or estimates covering prices, terms, and delivery for standard, complex, or non-standard merchandise.
• Prepare cash or charge sales tickets with required customer and merchandise information for processing, shipment, and delivery; complete applicable recordkeeping.
• Estimate customer delivery dates based on company delivery schedules.
• Purchase materials in accordance with approved purchasing procedures.
• Review complaints about billing or products and refer them to designated departments for investigation and resolution.
• Prepare correspondence and reports needed for business transactions.
• Follow up on quotations to obtain orders or gather input for future quotations.
• Handle customer difficulties diplomatically and seek assistance as needed to resolve order problems and complaints promptly.
• Acquire, use, and continuously develop technical knowledge of general and specialty merchandise to assist customers and company personnel.
• Perform other responsibilities as assigned.

Benefits

• Healthcare plans
• Dental and vision coverage
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)