Inside Sales Coordinator

LKQ Corporation • Belleville, MI

2d

About The Position

LKQ is hiring an Inside Sales Coordinator to work in a Sales Call Center environment, handling incoming and outgoing calls and emails with customers and colleagues. The role promotes new and existing products, supports customers with sales and product questions, and develops relationships with existing and potential customers. The posting states that there is no cold calling and that the position includes four weeks of paid training, followed by continuous training. Compensation is $16 per hour during training and the first 90 days, then transitions to hourly pay plus commission, paid biweekly. The posting lists an average salary of $65,000 and an exceptional salary of $100,000.

The position requires prior call center sales, customer service relations, and/or route sales experience, as well as automotive experience and knowledge of automotive parts. High school graduation or GED is preferred; college coursework is desired. The work takes place in a call center where frequent interruptions may occur, and employees must be comfortable working under pressure. Variable schedules, including weekends, may be required.

Requirements

• One to two years of prior call center sales, customer service relations, and/or route sales experience.
• Prior automotive experience and knowledge of automotive parts.
• Ability to work cooperatively with others and as part of a team.
• Attention to detail and accuracy in work assignments.
• Effective communication skills and the ability to convey product information and availability to customers.
• Ability to deal tactfully with customers.
• Organization, motivation, and the ability to work independently as a self-starter.
• Flexibility to work variable schedules, including weekends.
• Ability to work comfortably under pressure in a call center environment with frequent interruptions.
• Minimum typing speed of 35 words per minute.

Nice To Haves

• High school diploma or GED equivalent preferred.
• College coursework desired.
• Familiarity with the company's products and procedures.
• Call center and cash handling experience.

Responsibilities

• Generate revenue by promoting sales of new and existing products.
• Call existing customers to assess whether they need to replenish inventory.
• Assist customers with product and service sales and respond to questions about parts, pricing, and services.
• Prospect and develop relationships with potential customers and leads to cultivate new business.
• Provide ongoing customer and technical service on existing accounts.
• Process orders received by phone or online, checking handling, pricing, quantities, and shipping information.
• Identify opportunities for upselling and price negotiation.
• Inform customers of unit prices, shipping dates, anticipated delays, and other relevant information.
• Advise customers about substitutions or modifications when requested parts are unavailable.
• Support continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement systems.
• Handle incoming and outgoing emails with customers and within the company.
• Perform other duties as assigned.

Benefits

• Four weeks of paid training and continuous training throughout the job.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with generous company match.
• Company-paid life insurance and long-term disability.
• Short-term disability.
• Employee assistance program.
• Tuition reimbursement.
• Employee discounts on cell phone services, auto parts and car companies, and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED