Inside Sales Coordinator

Johnson Health Tech Retail Inc•Bloomington, MN

3d•$20 - $25•Onsite

About The Position

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Requirements

High school degree or equivalent required
Previous administrative experience and/or background is required
Basic working experience with Microsoft Office programs including Word and Outlook
Experience working with adobe and/or other publishing software
Strong organizational skills
Must be punctual and reliable

Nice To Haves

Additional training in administration, business or other related courses is preferred

Responsibilities

Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
Manage the commercial CRM (Customer Relationship Management) system by assigning sales leads, setting up new users, and training new Commercial Account Managers
Maintain retail referral program by overseeing distribution of leads, contacting Commercial Account Managers (CAMs) to update lead status and track wins/losses for commissionable purposes
Coordinate lead generation for CAMs by assisting in scheduling appointments, managing all lead generation systems, qualifying and distributing warm leads to sales team, hitting assigned monthly targets for new lead generation, and finding and qualifying new opportunities, introducing the company and solutions to the customer and warming the relationship and opportunity to pass to outside sales
Facilitate the steps through delivery of items are finalized by providing oversight on submitted orders for accuracy in product, customer information, payment terms, etc., communicating ETAs, shipping updates, delivery timelines, and site readiness, owning the communication between the customer, operations, sales, and installation, and managing unforeseen delays and site readiness issues and communicating to all necessary parties
Service coordination and management by overseeing all open service needs for the assigned sales team, providing communication and coordination with the service team and 3rd party to achieve resolution, establishing a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process, and owning the process from identification of issue through resolution with communication to all parties
Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document, proactively contacting the customer for updates on payment status and collecting payments as needed, and providing W9, COIs, invoices, etc. as needed to assist with swift payment
Performs other duties as assigned