Customer Service Rep / Account Services Associate / Inside Sales Assistant
About The Position
In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned.
Requirements
- Minimum of 18 years of age.
- If operating a vehicle for company purposes, a valid driver's license is required.
- 1-2 years of experience in a customer service role.
- Ability to perform basic math calculations.
- Personable, enthusiastic and engaging personality.
- Excellent communication skills, both verbal and written.
- Proficient computer skills.
Responsibilities
- Serve as the key customer contact for the branch, providing order support and product information.
- Maintain a positive rapport with customers, providing world class service.
- Process and review dealer orders, requests, and system-generated acknowledgements.
- Support the order fulfillment process by working closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery.
- Perform basic math calculations.
- Carry out a combination of order taking and input as well as assessing current customer needs.
- Perform any other assigned duties, tasks, or responsibilities.
Benefits
- Competitive Compensation
- Medical, Dental and Vision
- Strive Wellness Program
- 401(k) Matching
- Paid Holiday and Paid Time Off (PTO)
- AssuredExcellence®: minimal to no cost medical care and prescription drugs
- Flexible Spending Accounts (FSA): Healthcare and Dependent care
- Health Spending Account (HSA): with employer contribution
- Life & Disability Insurance
- Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
- Employee Referral Bonus
- Paid Military Leave
- Tuition Reimbursement
- Length of Service Award
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
