Inside Sales Representative - Kingman, AZ

Sonepar•Kingman, AZ

28d•Onsite

About The Position

The Inside Sales Representative establishes or improves customer relationships to better understand the sales territory, schedules, and customer needs through phone communication and customer visits. The representative interviews customers by phone or at the company facility to determine the appropriate products and records information in the computer for product delivery. The role communicates with customers, receives and solicits orders, describes products, prepares quotations and sales documentation, and coordinates with company departments to support accurate and timely order fulfillment. The representative also handles customer complaints, follows up on quotations, supports purchasing activities, and continually develops product knowledge. Location: Kingman, Arizona. Schedule: Monday through Friday, 6:30 a.m. to 3:30 p.m.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to present information effectively and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions representative of the position.
In-depth knowledge of Codale computer systems and Microsoft Office, among other relevant systems.
Ability to work as a team player and abide by Codale’s core values and beliefs.

Responsibilities

Communicate with customers by phone or in person to receive product orders.
Solicit sales of new or additional products and make calls to regular and prospective customers to seek orders.
Maintain positive and tactful relationships with customers and coworkers, representing the company with a courteous and professional attitude.
Serve as a liaison between customers and company departments, including credit, purchasing, warehouse, outside sales, and management.
Determine the make, type, and quality of merchandise customers need using product, vendor, warehouse, catalog, and reference information.
Identify and use appropriate company or customer pricing systems.
Describe or demonstrate products using samples or catalogs and emphasize their salable features.
Compile lists of prospective customers as sales leads.
Provide oral and written quotations or estimates covering prices, terms, and delivery for standard, complex, or non-standard merchandise.
Prepare cash or charge sales tickets with required customer and merchandise information for processing, shipment, and delivery; complete applicable recordkeeping.
Estimate customer delivery dates based on company delivery schedules.
Purchase materials in accordance with approved purchasing procedures.
Review complaints about billing or products and refer them to designated departments for investigation and resolution.
Prepare correspondence and reports needed for business transactions.
Follow up on quotations to obtain orders or gather input for future quotations.
Handle customer difficulties diplomatically and seek assistance as needed to resolve order problems and complaints promptly.
Acquire, use, and continuously develop technical knowledge of general and specialty merchandise to assist customers and company personnel.
Perform other responsibilities as assigned.