Bilingual Inside Sales Representative

NextLink•Hudson Oaks, TX

3d•Onsite

About The Position

The Bilingual Inside Sales Representative (English/Spanish) works as part of a cohesive team to support and enhance the experience of prospective residential customers. The role handles inbound and outbound sales calls and web leads, completing the residential sales process from initial inquiry through scheduling installation. The position is hourly plus uncapped commission. The company is a Hudson Oaks, Texas-based Internet Service Provider delivering high-speed internet and voice services to residential, business, K-12 education, and government customers across multiple states. It emphasizes delivering a strong overall customer experience. The position is based in an office, with approximately 40 hours of work per week, Monday through Friday. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Nextlink is an Equal Opportunity Employer and maintains an alcohol- and drug-free workplace.

Requirements

High school diploma.
At least 1 year of previous inside sales experience or similar experience selling a product or service.
At least 2 years of sales experience, as listed under experience qualifications.
Previous experience in a performance-driven role where meeting metrics is required.
Bilingual proficiency in English and Spanish; both languages are required.
Self-motivated with a competitive spirit.
Excellent verbal and written communication skills.
Professionalism with customers and team members.
Extreme attention to detail.
Computer savvy and able to learn new technology and software quickly.
Ability to work efficiently in a fast-paced, team environment with high volumes.

Responsibilities

Create a positive customer experience with every contact.
Meet monthly goals and metrics.
Process inbound web leads and sales calls from initial inquiry through scheduling installation.
Make outbound follow-up calls to prospects.
Work with the inside sales team and partner teams, including the Inside Sales Supervisor, Sales Operations Manager, VP of Sales & Marketing, pre- and post-sale technical teams, Business Development, and Elite Care Representatives.
Perform other duties as assigned.