Bilingual Inside Sales Representative / Lead Setter

Lifestyle Home Products

1d•Remote

About The Position

Reporting to the Senior Call Center Manager, the Inside Sales Representative at Lifestyle Home Products qualifies leads, nurtures relationships, and schedules appointments with potential clients. This is not a cold-calling role; the representative responds to client interest through phone, text messaging, and email. The position is remote and work-from-home, with a required week of in-person training in Peterborough, Ontario. Applicants must speak both French and English and be flexible to work evenings and weekends.

Requirements

Fluency in French and English.
Flexibility to work evenings and weekends.
Excellent communication and interpersonal skills.
Strong organizational and time-management skills.
Ability to use CRM software and other sales tools.
Ability to handle rejection while maintaining a positive attitude.
Self-motivated and goal-oriented mindset.

Nice To Haves

Ability to work effectively in a remote environment.
Previous call center experience or experience as part of an inside sales team.
Demonstrated experience achieving sales goals and targets.

Responsibilities

Respond to and follow up on lead opportunities according to expectations.
Contact prospects through phone calls, emails, and social media messages to introduce the company’s products and services and set appointments.
Assess potential clients’ needs and interests to determine fit and provide qualified leads to the sales team.
Schedule appointments for design experts while achieving daily performance goals.
Update and maintain accurate records of prospect interactions in the CRM system.
Work with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead generation process.
Participate in weekly coaching sessions with supervisors and department managers.
Participate in daily huddles to address challenges and foster team collaboration.
Meet key performance standards and script-adherence expectations.
Meet call center metrics outlined in the daily scorecard.