BDC Inside Sales Representative (Bilingual)

OPENLANE•Carmel, IN

3d•Hybrid

About The Position

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, provides financing solutions to independent car dealerships across North America. The Bilingual (English/Spanish) Business Development Center Inside Sales Representative joins the BDC team to drive vehicle flooring volume and revenue growth for AFC branches. The role involves inbound and outbound sales, consultative customer service, lead qualification, utilization campaigns, and upselling AFC and OPENLANE solutions. The position is hybrid and based at AFC’s Carmel, Indiana location.

Requirements

1–2 years of experience in inside sales or customer service.
Bilingual in English and Spanish.
High school diploma.
Strong phone, communication, time-management, and organizational skills.
Ability to meet or exceed established sales and performance targets in a fast-paced setting.
Solution-oriented consultative selling skills to upsell products and match customers with appropriate AFC and OPENLANE services.

Nice To Haves

Previous auto industry experience.
Proficiency in Salesforce.
Proficiency in Google Workspace, including Docs, Sheets, Slides, and Gmail.
Bachelor’s degree preferred.

Responsibilities

Drive vehicle flooring volume and revenue through targeted inbound and outbound calls to current and prospective customers.
Qualify leads, execute utilization campaigns, and route online applications to local branches.
Provide prompt, high-quality customer service across all interactions.
Share emerging market insights with BDC management.
Maintain open communication with team members to build growth-driven, high-integrity solutions.
Track sales activities, leads, and customer details accurately and consistently.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.