BDC Inside Sales Representative (Bilingual)

OPENLANE•Carmel, IN

1d•Hybrid

About The Position

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. AFC’s Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers. We are seeking a bilingual (English/Spanish) Business Development Center (BDC) Inside Sales Representative with experience in inbound/outbound sales and consultative customer service. You will be part of the BDC team responsible for driving vehicle flooring volume and revenue growth for AFC branches. You will be involved in qualifying leads, executing utilization campaigns, and upselling AFC and OPENLANE solutions. In this role, you will have the opportunity to use your experience in consultative selling, customer engagement, and CRM tracking. The ideal candidate will have 1-2 years of experience in inside sales or customer service.

Requirements

1–2 years in inside sales or customer service
Bilingual in English and Spanish
High School Diploma required
Strong phone, communication, time management, and organizational skills.

Nice To Haves

Previous auto industry experience
Proficiency in Salesforce
Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail) and Salesforce
Bachelor's degree preferred

Responsibilities

Drive vehicle flooring volume and revenue through targeted inbound and outbound calls to current and prospective customers.
Qualify leads, execute utilization campaigns, and route online applications to local branches.
Provide prompt, high-quality customer service across all interactions and share emerging market insights with BDC management.
Maintain open communication with team members to build growth-driven, high-integrity solutions.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement