Inside Sales Representative

NextLink•Hudson Oaks, TX

28d•Onsite

About The Position

The Inside Sales Representative (ISR) works as part of a cohesive team to support and enhance the experience of prospective residential customers. The role is responsible for inbound and outbound sales calls, web leads, and completing the sales process for residential customers, from the initial inquiry through scheduling installation. The position is full-time, approximately 40 hours per week, and is performed in person in an office environment. The work involves frequent interaction with external and internal clients in a fast-paced, high-volume setting.

Requirements

High school diploma.
At least 1 year of previous inside sales experience or similar experience selling a product or service.
Previous experience in a performance-driven role where meeting metrics is required.
Self-motivated with a competitive spirit.
Excellent verbal and written communication skills.
Professional conduct with customers and team members.
Strong attention to detail.
Comfort with computers and ability to learn new technology and software quickly.
Ability to work efficiently in a fast-paced team environment with high volumes.

Nice To Haves

Bilingual in Spanish.
Two years of customer service experience (preferred).
Two years of sales experience (preferred).

Responsibilities

Create a positive customer experience with every contact.
Meet monthly goals and performance metrics.
Process inbound web leads and sales calls from initial inquiry through scheduling installation.
Make outbound calls to follow up with prospects.
Work with the Inside Sales Supervisor, Sales Operations Manager, VP of Sales & Marketing, pre- and post-sale technical teams, Business Development, and Elite Care Representatives.
Perform other duties as assigned.