Inside Sales Representative

Johnstone Supply LLC•Grand Prairie, TX

28d

About The Position

Johnstone Supply is seeking an Inside Sales Representative to support sales growth and provide responsive service to customers and internal sales teams. The role develops new accounts, strengthens existing customer relationships, recommends HVAC/R products, and follows up on leads, quotes, and inquiries. It also provides quoting and sales support through phone, email, and ProKeep; processes sales tickets and payments; and collaborates with internal teams to deliver effective customer service. The position requires maintaining product knowledge, documenting sales activities, and contributing wherever needed to support the company’s success.

Requirements

High school diploma or GED.
At least two years of HVAC/R experience, or an equivalent combination of education and experience.
Ability to use Microsoft Office and customer relationship management (CRM) software.
Proficiency with ProKeep, email, Locker Pick-Up, CRM, and PS Sales Support.
Understanding of functions related to the position.
Ability to use cross-references and websites to sell or match products.
Demonstrated ability to achieve sales goals and apply effective sales strategies and techniques.
Ability to use critical thinking to identify strengths and weaknesses of alternative solutions.
Knowledge of principles and methods for selling products and services.
Strong effort and commitment, responsible work behavior, project management, and multitasking skills.
Ability to build long-term customer relationships and maintain a positive, friendly demeanor.
Strong verbal and written communication skills to establish relationships and influence decisions.
Ability to handle coworker and customer interactions with tact and diplomacy.

Nice To Haves

Direct business-to-business sales experience in the HVAC/R or a similar industry is preferred, but not required.

Responsibilities

Achieve sales and growth targets by developing new accounts and strengthening existing relationships.
Provide efficient, accurate quoting support to outside and counter sales teams.
Maintain strong customer relationships through friendly, solution-oriented service.
Present and promote featured products and offer related or add-on items to maximize sales.
Recommend products based on customer needs and explain the value of partnering with Johnstone.
Follow up proactively on leads, quotes, and inquiries to drive conversion.
Identify customer needs and uncover new opportunities within existing accounts.
Build and expand relationships with key contacts and decision-makers.
Support outside and counter sales with accurate quoting via phone, email, and ProKeep.
Manage calls, emails, and messages with timely, prioritized responses.
Create and process sales tickets, take payments, and handle ROAs accurately.
Collaborate with internal teams to ensure seamless service to existing customers.
Maintain product knowledge through ongoing training and use of Johnstone tools and catalogs.
Provide post-sale support by addressing issues and continuing to assist customers.
Document activities according to established sales processes.
Offer assistance wherever and whenever necessary to support the success of the company.

Benefits

Competitive wage
Competitive paid time off (PTO)
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting
Holiday pay for 7.5 holidays per year
Paid parental bonding time
Employer-subsidized medical, dental, and vision plans
Employer-paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 access to virtual care and telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with an opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for employees and their families
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program