Implementation Specialist Jobs

About The Position

Requirements

• Bachelor’s degree in a business-related field, or equivalent education and related training.
• Seven or more years of experience in Wholesale Payments, bank operations, basic project management, or a related industry.
• Excellent verbal and written communication skills, including the ability to communicate proactively and adapt messages to the audience.
• Ability to manage and negotiate with internal partners, vendors, and alliance relationships.
• Strong interpersonal skills and ability to build relationships and leverage networks.
• Ability to adapt strategically to changing market demands, technology, and internal initiatives, and to develop new approaches to improve results.
• In-depth knowledge of standard and complex products.
• Diligent, flexible, detail-oriented, and highly organized.
• Proficiency in MS Excel, MS Office, Internet, and MS Outlook.

Nice To Haves

• Education or degrees in Finance, Accounting, Business, Engineering, or another related field.
• Extensive Wholesale Payments solutions knowledge and experience.
• Proficiency in Salesforce.

Responsibilities

• Implement mid- to large-sized or moderately complex clients, services, and projects.
• Lead and direct timely, accurate communications with internal personnel and clients about all aspects of implementation efforts.
• Use business-line knowledge and business acumen to resolve implementation issues, maintain project deadlines, mitigate risk, and meet client needs.
• Provide visibility and transparency regarding implementation status throughout the process.
• Document interactions and relevant information accurately and promptly.
• Proactively negotiate across departments to address demands that may be less clearly defined.
• Follow Wholesale Payments agreements, policies, and procedures.
• Maintain partnerships with lines of business, Sales, and other stakeholders, and provide feedback on processes, relationships, strengths, and improvement opportunities.
• Inform or engage leaders and business partners about issues, risks, and opportunities.
• Use judgment to address moderate to complex business problems and develop creative, tailored solutions.
• Work with more senior staff on complex issues, larger clients, accounts, projects, or internal relationships.
• Identify, manage, and escalate concerns to reduce operational, process, and compliance risk.
• Execute work with precision and accountability while following policies and procedures.
• Provide subject matter expertise and product knowledge to related teams, and influence and train junior colleagues.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated by hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, a defined benefit pension plan, restricted stock units, and/or deferred compensation plan may be available