PEO Implementation Specialist

Niural•New York, NY

About The Position

Niural is seeking a detail-oriented, client-focused PEO Implementation Specialist to support onboarding and setup of new clients across its payroll, PEO, EOR, contractor, and Canada payroll offerings. The specialist guides clients through implementation, gathers required information, coordinates internal setup tasks, and ensures clients are ready to launch. The role works closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to support a smooth transition from signed client to active client, while managing multiple implementations at once. The specialist owns implementations from kickoff through go-live and serves as the primary client contact during that process. Responsibilities include collecting and reviewing client and employee information, coordinating payroll and benefits setup, tracking milestones and blockers, preparing clients for launch, documenting setup and handoffs, and helping improve implementation workflows and resources. The role may also support EOR, global payroll, contractor onboarding, and related special projects as applicable.

Requirements

At least 2 years of experience in implementation, onboarding, payroll, HRIS, PEO, EOR, global payroll, or client operations.
Strong understanding of payroll onboarding, employee data, payroll setup, and implementation workflows.
Experience working directly with clients during onboarding or implementation.
Ability to manage multiple projects, deadlines, and client timelines simultaneously.
Strong attention to detail and ability to review data for accuracy.
Clear written and verbal communication skills.
Experience working cross-functionally with internal operations, tax, benefits, engineering, sales, or customer success teams.
Comfort with payroll systems, HRIS platforms, spreadsheets, ticketing systems, or project management tools.

Nice To Haves

Payroll, HRIS, PEO, EOR, or global payroll implementation experience is preferred.

Responsibilities

Own and manage client implementations from kickoff through go-live.
Serve as the primary point of contact for clients during implementation.
Collect and review onboarding information, including company details, employee data, payroll history, tax and benefits information, contractor and entity details, and required documents.
Coordinate setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
Track implementation milestones, deadlines, missing items, risks, and blockers.
Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
Support PEO onboarding, including employee setup, benefits coordination, tax setup, and client readiness, as applicable.
Support EOR and global payroll onboarding, including employee information, salary details, country-specific requirements, and handoffs to Global Operations, as applicable.
Support contractor onboarding setup, including contractor details, payment setup, and required compliance documentation, as needed.
Review client and employee data for accuracy before launch.
Help prepare clients for first payroll, first invoice, employee onboarding, or another applicable go-live milestone.
Communicate timelines, next steps, required actions, and outstanding items to clients.
Work with internal teams to troubleshoot onboarding issues and resolve setup gaps.
Document implementation notes, client setup details, risks, decisions, and internal handoff information.
Conduct or support client handoff to Customer Success after implementation is complete.
Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
Identify process gaps and recommend improvements to implementation accuracy, scalability, and client experience.
Assist with special projects related to onboarding, platform setup, process improvement, and client readiness.