PEO Customer Success Specialist

Niural•New York, NY

1d•$60,000 - $85,000

About The Position

Niural is seeking a detail-oriented, customer-focused PEO Customer Success Specialist to serve as the primary contact for existing PEO clients. The role bridges payroll and benefits with customer service, supporting client satisfaction, timely issue resolution, and communication between clients and internal teams. The position involves payroll and benefits support, payroll audits and deadlines, client tax setup monitoring, and US and Canada EOR payroll processing. The company describes its work environment as collaborative, inclusive, and growth-oriented.

Requirements

At least 2 years of PEO payroll experience.
Strong understanding of payroll processes, tax compliance, and benefits administration.
Experience handling client inquiries related to payroll and benefits.
Ability to audit payroll data with strong attention to detail.
Detail-oriented with strong organizational skills.
Provide high-quality customer service and build strong client relationships.
Communicate clearly and professionally with clients and across teams.
Proactively identify issues and collaborate to resolve them.
Comfort managing multiple responsibilities in a fast-paced environment.

Nice To Haves

CPP or FPC certification.
Experience with US and Canada payroll processing.

Responsibilities

Serve as the main point of contact for existing payroll clients and provide customer support.
Maintain and build client relationships.
Respond to and resolve client inquiries related to payroll, taxes, and benefits in a timely, professional manner.
Assist client employees with payroll- and benefits-related questions.
Collaborate with payroll operations, benefits, engineering, sales, and other internal teams to investigate and resolve client issues.
Maintain accurate client records, document interactions, and follow internal processes and payroll regulations.
Suggest workflow improvements to enhance accuracy, efficiency, and the client experience; provide engineering with feedback about client pain points and product improvements.
Monitor payroll deadlines.
Review and audit payroll data for accuracy.
Audit monthly client payroll invoices.
Help build and maintain internal knowledge bases, FAQs, and client resources.
Support clients during annual open enrollment.
Process and report new hires to appropriate state agencies.
Monitor client tax setups and add new states to client accounts when applicable.
Process EOR salary updates.
Process Canada and US EOR payrolls.
Assist payroll operations with special projects as needed.