PEO Implementation Consultant - GA - On Site
About The Position
The PEO Implementation Consultant is a subject matter expert responsible for overseeing implementation for new PEO clients, coordinating with cross-functional teams, and ensuring compliance with relevant regulations while providing an exceptional client experience. The consultant leads the full client implementation, learns client requirements, and configures PEO solutions to meet their needs. They serve as the primary client contact during implementation, provide system guidance and training, and troubleshoot technical or process-related issues. The role also contributes to process improvement and consistent implementation practices across the organization. This position is based in an indoor office environment. It involves frequent sitting, regular computer and office-equipment use, ongoing communication, and occasional standing, walking, and movement around the building. The employee may occasionally move objects weighing up to 20 pounds. The position is eligible for medical, dental, and vision coverage; a 401(k) with company match; PTO, holidays, parental leave, and sick leave as required by applicable state law; and other listed insurance and assistance benefits.
Requirements
- High school diploma/GED or an equivalent combination of experience, skills, and education is required.
- At least 3 years of related work experience.
- Proficiency in HR software and tools, specifically PrismHR.
- Strong understanding of payroll and HR processes, regulations, and compliance requirements.
- Proven experience in implementation, payroll, or a related field.
- Experience managing multiple implementation projects simultaneously and meeting deadlines.
- Knowledge of applicable federal and state regulations pertaining to benefit administration.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent written and verbal communication and interpersonal skills, including the ability to establish rapport with clients and internal teams.
- Strong problem-solving, analytical, and attention-to-detail skills, including the ability to conduct data analysis and quality control assessments.
- Ability to prioritize and reprioritize work as business objectives and requirements change, balance workloads, and remain organized.
- Ability to remain calm under pressure and communicate professionally in escalated or emotionally turbulent situations.
- Ability to assess the neatness, accuracy, and thoroughness of assigned work.
- Ability to work effectively with others, build team dynamics, and foster cooperation.
- Ability to meet the position's physical and communication demands, with reasonable accommodation where applicable.
Nice To Haves
- Industry certification is beneficial but not required; examples include FPC, CPP, PHR, SHRM-CP, or PMP.
Responsibilities
- Lead implementation for new PEO clients and ensure a seamless transition to the company's services.
- Understand client requirements and configure PEO solutions to meet their needs.
- Serve as the primary client contact during implementation, addressing concerns, answering questions, and providing guidance on system configuration and best practices.
- Train and guide clients in effective use of the PEO system to support a smooth transition and user adoption.
- Troubleshoot and resolve technical or process-related implementation issues.
- Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
- Maintain subject-matter expertise on industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
- Identify process improvements and efficiency gains in benefit implementations and contribute to improving implementation methodologies, tools, and templates.
- Collaborate with peers and leadership to support consistent implementation practices across the organization.
- Attend webinars, seminars, and other trainings.
- Perform other duties, projects, and job-related tasks as assigned.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- PTO, holidays, parental leave, and sick leave as required by applicable state law
- Life insurance
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness, accident, cancer, and hospital protection
- Legal insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
