AVP of Implementation - GA - On Site

Vensure Employer Solutions • Duluth, GA

1d • Onsite

About The Position

The Associate Vice President of Client Implementation is a strategic leader responsible for shaping and executing the vision for implementation services. The role drives operational excellence and oversees end-to-end implementation processes to ensure seamless onboarding and integration of client solutions, with a focus on quality, efficiency, and client satisfaction. The AVP establishes best practices, fosters cross-functional collaboration, and partners with senior leadership to ensure the department’s core functions support organizational goals and long-term growth.

The role provides hands-on leadership, including direct oversight and execution of complex client implementations when needed. It leads and develops the Client Implementation team, manages projects and escalations, coordinates resources with Regional Sales Leaders and the VP of Client Implementation, and provides senior leadership with updates on project status, risks, resources, and client readiness. Regular onsite attendance is an essential job function. Some domestic travel may be required for team meetings, client visits, events, conferences, and training.

Requirements

• Bachelor’s degree or a minimum of 5–7 years of related experience, or an equivalent combination of experience, skills, and education; the posting also identifies the degree or experience combination as preferred.
• At least 4 years of management or supervisory experience.
• Proficiency with CRM tools and basic data analysis.
• Experience using Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications as needed.
• In-depth understanding of HR outsourcing models, PEO operations, compliance requirements, and integrated HR, payroll, and benefits solutions.
• Strong oral and written communication skills for professional communication with clients, team members, and stakeholders.
• Accuracy, attention to detail, and ability to meet deadlines while maintaining quality.
• Ability to build trusted client relationships and provide consultative guidance and tailored solutions.
• Leadership skills, including setting direction, aligning teams with organizational goals, coaching, performance management, and fostering accountability and continuous improvement.
• Ability to configure, manage, and troubleshoot HRIS platforms and CRM tools to support onboarding, data integrity, and workflow automation.
• Advanced knowledge of payroll processing, tax regulations, wage and hour laws, and multi-state compliance.
• Analytical ability to interpret client data, identify discrepancies, and develop solutions.
• Ability to manage multiple complex implementation projects and competing priorities while meeting strict deadlines.

Nice To Haves

• HRIS, CRM, or systems experience.
• Experience with PrismHR or similar platforms.
• FPC, PHR, or related certification.
• Relevant non-traditional degree programs or job training programs as part of an equivalent combination of experience, skills, and education.

Responsibilities

• Oversee and, when necessary, directly execute complex client implementations to ensure seamless delivery and client satisfaction.
• Provide strategic direction and mentorship to the Client Implementation team, including employee development, performance management, and adherence to implementation best practices and procedures.
• Partner with Regional Sales Leaders to review pipeline and forecast reports, anticipate deal flow, and allocate resources effectively.
• Serve as the second-level escalation point for client issues and coordinate internal troubleshooting to maintain service excellence.
• Collaborate with the VP of Client Implementation to assign new clients within designated regions and ensure quality control, adherence to timelines, and successful onboarding.
• Support new-hire screening, onboarding, and training, and lead ongoing coaching and development sessions.
• Participate in leadership meetings, translate strategic objectives into actionable plans, and ensure the department meets or exceeds performance targets.
• Oversee multiple concurrent implementation projects in alignment with organizational goals, service standards, and client expectations.
• Manage escalations and resolve complex implementation issues.
• Provide senior leadership with updates on project status, risk profiles, resource needs, and client readiness.
• Communicate and implement organizational changes that affect client implementation processes.
• Step in for the VP of Client Implementation during absences to maintain operational continuity.
• Travel domestically as needed for team onsite meetings, client visits, customer events, industry conferences, and training sessions.
• Build and maintain relationships with team members, peers across disciplines, and other company employees to coordinate communications and client services.
• Attend webinars and training to stay current on company and departmental best practices.
• Support cross-functional initiatives and pilot programs related to client onboarding or process improvement as assigned by senior leadership.
• Participate in client-facing events, industry conferences, or internal committees as needed.
• Complete projects and other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager