Implementation Support Specialist

Solera

4d•Remote

About The Position

The Implementation Specialist manages communications, documentation, setup, installation, and billing activation during onboarding for new customers. The role works with customers and internal teams to configure products to customer specifications, complete installations and integrations on schedule, coordinate training, and communicate onboarding information to support successful product launches. The position is remote-based and calls for strong organization, time management, and communication skills. The specialist works independently under general supervision and prioritizes work to support accurate and timely contract billing.

Requirements

Excellent verbal and written communication skills and the ability to interact effectively with internal and external customers.
Strong organizational skills to multitask, prioritize responsibilities, and proactively follow up on tasks.
Ability to succeed in a fast-paced environment and adapt to change.
Analytical ability and capacity to learn new products and solutions quickly.
Self-motivation and effectiveness working independently with minimal supervision.
Strong problem-solving and decision-making skills, including the ability to follow through independently and multitask.
Strong integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.
Must be currently authorized to work in the United States full-time without employer sponsorship.

Nice To Haves

Prior automotive and/or implementation experience.
Some Microsoft Office and Salesforce skills.

Responsibilities

Complete simple to moderately complex tasks related to customer product installations.
Work with assigned clients to determine setup requirements, configure products to customer specifications, and complete installations.
Ensure products are updated accurately and integration processes are deployed within expected timelines.
Provide client support by phone and email throughout the installation process.
Coordinate with internal teams to initiate and maintain successful implementations and share customer-raised improvements and requested changes.
Coordinate training dates with customers and Implementation Trainers.
Work with Implementation Trainers during training to address additional setup items or support issues.
Maintain internal documentation of installation tasks, details, and client communications in Salesforce throughout the installation period.
Independently prioritize workload to optimize time and ensure contract billing is timely and accurate.
Perform other duties as assigned.