Grocery POS Implementation & Support Specialist

Canary Hiring Technologies•Atlanta, GA

2d•Hybrid

About The Position

Canary Retail Technologies provides point-of-sale systems for independent and regional grocery stores, supporting more than 960 grocery customers across the United States. The Grocery POS Implementation & Support Specialist installs and configures POS systems in customer stores, trains store teams, and resolves support issues by phone, email, remote session, and on-site visit. This hands-on role supports customers from system installation through ongoing operations, helping keep checkout systems running.

Requirements

At least 3 years of experience installing or supporting POS systems in grocery, retail, or restaurant settings.
Hands-on experience with POS hardware, payment terminals, and wired and wireless store networking.
Strong troubleshooting skills across hardware, software, Windows, and network issues.
Clear, patient communication with non-technical store owners and staff, by phone and in person.
Experience working in a ticketing system and documenting work.
Ability to manage multiple open issues and installations and work independently.
Valid driver's license, reliable transportation, and willingness to travel to customer stores.
Ability to lift up to 50 pounds and use hand tools; ability to bend, kneel, or reach while installing equipment at checkout lanes and in back offices.

Nice To Haves

Grocery POS experience, including scales, price and item file management, promotions, and EBT/WIC.
Experience with payment processors and gateways and familiarity with PCI compliance.
Experience training store teams at go-live.
Experience with IT Retail, NCR Voyix, ECRS, POS Nation, Vori, NRS, or similar systems.
Basic SQL, scripting, or configuration file experience (XML, INI).
A degree or certificate in IT or a related field, or equivalent experience.

Responsibilities

Install and set up grocery-store POS equipment, including registers, scanners and scanner-scales, receipt printers, cash drawers, customer displays, payment terminals, and back-office computers.
Configure POS software, including item and price files, departments, promotions, tax settings, tender types, and user permissions.
Set up payment processing with card processors and gateways in accordance with PCI standards, and support EBT and WIC tenders where applicable.
Set up and troubleshoot store networks, including cabling, switches, routers, and wireless connections.
Stage and test equipment before shipment and coordinate hardware delivery and installation dates with customers.
Train store owners, managers, and cashiers at go-live, and support the store until operations run smoothly.
Respond to customer support requests by phone, email, and remote session, resolving issues on first contact whenever possible.
Diagnose and resolve hardware, software, network, and payment issues; make on-site service visits when remote resolution is not possible.
Escalate complex or urgent issues and work with hardware vendors, processors, and the product team to identify root causes.
Keep customers informed about ticket status, planned updates, and expected downtime.
Log each support case and its resolution in the ticketing system.
Write and maintain installation checklists, support procedures, and a knowledge base of known issues and fixes.
Help test and roll out software updates and new features across the customer base.
Share customer challenges with the company to help improve the product and reduce repeat issues.
Participate in a rotating after-hours and weekend on-call schedule; some installations may take place overnight or early in the morning.
Travel regionally to customer stores, up to 25%, occasionally overnight.