POS Engineering Specialist

Jacksons Companies•Meridian, ID

About The Position

The POS Engineering Specialist is responsible for engineering, testing, certification, implementation, and lifecycle management of Jacksons' point-of-sale systems and associated retail technology platforms. The role is a technical subject matter expert supporting the company's retail payment ecosystem, fuel brand requirements, forecourt technologies, and integrated retail systems. It helps ensure successful certification, validation, deployment, and support of retail technology solutions across Jacksons store locations, working with product owners, fuel brands, vendors, support center teams, business stakeholders, and technology partners. The position focuses on Verifone POS platforms, laboratory testing, fuel brand certifications, Digital Product Release processes, ServiceNow-driven project execution, and lifecycle testing from solution design through production deployment. Responsibilities include leading engineering and certification activities; developing and executing test strategies; managing release and change processes; maintaining POS engineering lab environments; supporting pilots, rollouts, and production troubleshooting; and communicating project status and providing technical guidance.

Requirements

At least 4 years of experience supporting retail technology, POS platforms, payment systems, or fuel retail technology environments.
Knowledge of Verifone Commander, Ruby, Topaz, C18, or associated retail payment technologies.
Experience supporting payment processing technologies, EMV systems, and card network integrations.
Experience with Digital Product Release, SDLC, Agile, or release management processes.
Familiarity with petroleum retail systems, including fuel controllers, dispenser interfaces, payment networks, loyalty systems, electronic price signs, and automatic tank gauges.
Experience participating in large-scale store technology deployments.
Working knowledge of fuel retail operations and forecourt technologies.
Experience supporting fuel brand certification programs.
Experience developing and executing structured testing strategies and validation plans.
Experience using ServiceNow for project management, change management, incident tracking, or release management.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple initiatives in a fast-paced environment.
Strong attention to detail and commitment to operational excellence.
Sedentary work involving sitting most of the time, with occasional walking and standing and exerting up to 10 pounds of force occasionally.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field.
Retail convenience store or fuel industry experience.

Responsibilities

Serve as a subject matter expert for Verifone Commander and related POS technologies.
Lead technical evaluation, configuration, testing, and implementation of retail technology solutions.
Support the development and maintenance of engineering standards, configuration baselines, and implementation procedures.
Evaluate new retail technology capabilities and recommend adoption and deployment approaches.
Lead certification activities with fuel brands, including Shell, Chevron, Phillips 66, Sinclair, and other branded or unbranded partners.
Coordinate certification testing with vendors, processors, and fuel brand representatives.
Validate compliance requirements for loyalty programs, payment processing, pricing promotions, and brand-specific functionality.
Track certification readiness and ensure timely completion of fuel brand approval requirements.
Design and execute testing strategies for software releases, hardware implementations, and technology upgrades.
Develop and maintain test plans, test cases, testing scripts, and validation procedures.
Perform unit, integration, regression, user acceptance, and production validation testing.
Validate integrations among POS systems, fuel dispensers, payment networks, loyalty providers, and third-party platforms.
Document testing outcomes and coordinate defect resolution.
Use ServiceNow to manage project activities, change requests, release records, defects, implementation plans, and technical documentation.
Support Jacksons' Digital Product Release governance processes.
Participate in release approvals, deployment planning, risk assessments, and production readiness reviews.
Ensure implementations follow change management and technology governance standards.
Configure, maintain, and enhance POS Engineering lab environments.
Manage testing hardware, including POS terminals, payment devices, fuel controllers, dispensers, and integrated retail technologies.
Ensure testing environments accurately represent field production configurations.
Maintain documentation of lab configurations and technical standards.
Lead pilot deployments and production rollouts of POS and retail technology solutions.
Support implementation activities, including after-hours maintenance and release windows when necessary.
Partner with Support Center teams to support operational transitions following deployments.
Participate in troubleshooting and root cause analysis for complex retail technology incidents.
Collaborate with internal Information Technology teams and external vendors.
Communicate project status, certification progress, risks, and testing results to stakeholders.
Provide technical guidance and mentorship to junior engineering and support personnel.
Perform additional duties as assigned.