POS Engineering Specialist

Jacksons•Meridian, ID

16h

About The Position

The POS Engineering Specialist is responsible for engineering, testing, certification, implementation, and lifecycle management of Jacksons' point-of-sale (POS) systems and associated retail technology platforms. The role serves as a technical subject matter expert for the retail payment ecosystem, fuel brand requirements, forecourt technologies, and integrated retail systems. It supports certification, validation, deployment, and support of retail technology solutions across Jacksons store locations. The specialist works closely with product owners, fuel brands, vendors, support center teams, business stakeholders, and technology partners to deliver reliable, compliant, and scalable solutions. The work focuses on Verifone POS platforms, laboratory testing, fuel brand certifications, Digital Product Release (DPR) processes, ServiceNow-driven project execution, and lifecycle testing from solution design through production deployment. The role leads technical evaluations and implementations, fuel brand certification activities, and structured testing for software releases, hardware implementations, and upgrades. It manages POS engineering lab environments and testing hardware, supports release governance and change management, and leads pilot deployments and production rollouts. The specialist also supports troubleshooting and root cause analysis, communicates project and certification status to stakeholders, and provides technical guidance to junior engineering and support personnel. After-hours maintenance or release-window support may be needed when necessary.

Requirements

At least 4 years of experience supporting retail technology, POS platforms, payment systems, or fuel retail technology environments.
Knowledge of Verifone Commander, Ruby, Topaz, C18, or associated retail payment technologies.
Experience supporting payment processing technologies, EMV systems, and card network integrations.
Experience with Digital Product Release (DPR), SDLC, Agile, or release management processes.
Familiarity with petroleum retail systems, including fuel controllers, dispenser interfaces, payment networks, loyalty systems, electronic price signs, and automatic tank gauges (ATG).
Experience participating in large-scale store technology deployments.
Working knowledge of fuel retail operations and forecourt technologies.
Experience supporting fuel brand certification programs.
Experience developing and executing structured testing strategies and validation plans.
Experience using ServiceNow for project management, change management, incident tracking, or release management.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple initiatives in a fast-paced environment.
Strong attention to detail and commitment to operational excellence.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field.
Retail convenience store or fuel industry experience.

Responsibilities

Serve as a subject matter expert for Verifone Commander and related POS technologies.
Lead technical evaluation, configuration, testing, and implementation of retail technology solutions.
Support development and maintenance of engineering standards, configuration baselines, and implementation procedures.
Evaluate new retail technology capabilities and recommend adoption and deployment approaches.
Lead certification activities with major fuel brands, including Shell, Chevron, Phillips 66, and Sinclair, as well as other branded and unbranded fuel partners.
Coordinate certification testing with vendors, processors, and fuel brand representatives.
Validate requirements for loyalty programs, payment processing, pricing promotions, and brand-specific functionality; track certification readiness and approval completion.
Design and execute testing strategies for software releases, hardware implementations, and technology upgrades.
Develop and maintain test plans, test cases, testing scripts, and validation procedures.
Perform unit, integration, regression, user acceptance (UAT), and production validation testing.
Validate integrations among POS systems, fuel dispensers, payment networks, loyalty providers, and third-party platforms.
Document testing outcomes and coordinate defect resolution.
Use ServiceNow to manage project activities, change requests, release records, defects, implementation plans, and technical documentation.
Support Digital Product Release (DPR) governance, release approvals, deployment planning, risk assessments, and production readiness reviews.
Ensure implementations follow change management and technology governance standards.
Configure, maintain, and enhance POS engineering lab environments.
Manage testing hardware, including POS terminals, payment devices, fuel controllers, dispensers, and integrated retail technologies.
Ensure testing environments represent field production configurations and maintain documentation of lab configurations and technical standards.
Lead pilot deployments and production rollouts of POS and retail technology solutions.
Support implementation activities, including after-hours maintenance and release windows when necessary.
Partner with Support Center teams to support operational transitions after deployments.
Troubleshoot and perform root cause analysis for complex retail technology incidents.
Collaborate with internal Information Technology teams and external vendors.
Communicate project status, certification progress, risks, and testing results to stakeholders.
Provide technical guidance and mentorship to junior engineering and support personnel.
Perform additional duties as assigned.