POS Support, Associate

Eigen Development • Allentown, PA

1d

About The Position

Perform assigned tasks related to the day-to-day activities of the support department. Provide support via phone, email, and Intranet, and assist internal users with IT needs such as configuring and deploying computers, mobile devices, and applications. The role supports merchants using Restaurant Manager’s core Point of Sale product suite and helps maintain and troubleshoot users’ hardware and software.

Requirements

• Must be authorized to work in the United States on a full-time basis for any employer without restriction; visa sponsorship will not be provided.
• Working knowledge of Windows desktop operating systems and desktop software, including Microsoft Office products.
• Experience with restaurant Point of Sale applications and/or working in a restaurant is required.
• Familiarity with desktop and laptop hardware components.
• Strong technical, analytical, and problem-solving skills.
• Customer focus and dedication to customer satisfaction.
• Excellent written and verbal communication skills.
• Strong initiative, self-motivation, and ability to complete tasks on time.
• Ability to work well in a fast-paced, team environment.
• Attention to detail.
• Ability to work as part of an on-call rotation to provide after-hours support.
• Willingness to travel to client sites occasionally.
• Ability to work any assigned shift to cover a 24/7 operation.
• Candidates selected for an interview must complete an application and a background check document.

Responsibilities

• Provide support to merchants on Restaurant Manager’s core Point of Sale product suite.
• Diagnose and resolve computer problems and user requests in a timely manner.
• Accurately record requests in the help desk system.
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, iOS devices, and Android devices.
• Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications.
• Provide support via phone, email, and Intranet.
• Assist internal users with IT needs, including configuring and deploying computers, mobile devices, and applications.
• Participate in an on-call rotation to provide after-hours support.
• Travel to client sites occasionally.
• Work assigned shifts to cover a 24/7 operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed