POS Field Support Technician
About The Position
The POS Field Support Technician is a hands-on hybrid technical role supporting technology systems across car wash locations. The role combines remote POS support for operating sites with on-site troubleshooting and repair, working directly with site teams to resolve day-to-day POS issues and traveling to locations when problems require intervention. The primary systems supported include DRB and Micrologic POS systems, car wash controllers, networking, payment equipment, and related site technology. The technician supports site teams by diagnosing issues remotely or in person, performing repairs and installations, assisting with new-site technology work and upgrades, documenting work, and communicating updates during outages. The role requires regular travel and the ability to work independently while determining when on-site intervention is needed.
Requirements
- Experience supporting POS systems, field technology, networking, electronics, or industrial controls.
- Strong troubleshooting and problem-solving skills.
- Ability to provide technical support to users remotely and in person.
- Comfort working with Windows-based computers and POS hardware.
- Basic understanding of IP addressing, switches, routers, LAN/WAN, and Ethernet cabling.
- Ability to troubleshoot low-voltage wiring, relays, digital inputs/outputs, and controller communications.
- Comfort using a multimeter and basic field troubleshooting tools.
- Ability to work independently and determine when an issue requires on-site intervention.
- Strong communication and customer-service skills.
- Valid driver's license and ability to travel regularly.
Nice To Haves
- Experience with DRB SiteWatch.
- Experience with Micrologic POS and wash controllers.
- Experience with car wash tunnel controllers and relay/interface equipment.
- Experience with pay stations and credit card terminals.
- Experience with RFID and license plate recognition systems.
- Experience with Ethernet and serial communications.
- Experience with cellular routers and backup internet systems.
- Experience with cameras and NVR systems.
- Experience with IT ticketing and remote-support systems.
- Experience in car wash equipment or industrial automation environments.
Responsibilities
- Provide remote and direct POS support to car wash locations.
- Troubleshoot and support DRB and Micrologic POS systems.
- Work with site managers and employees to diagnose operational and technical issues.
- Resolve POS, payment, networking, controller, and peripheral issues remotely when possible.
- Travel to sites for hands-on troubleshooting, repairs, installations, and escalated issues.
- Diagnose car wash controllers and control-system communications.
- Support POS terminals, pay stations, kiosks, lane equipment, and back-office systems.
- Troubleshoot network connectivity, switches, routers, cellular backup connections, and cabling.
- Support credit card readers and payment-processing hardware.
- Troubleshoot RFID, barcode scanners, LPR equipment, and other vehicle identification systems.
- Diagnose communication problems between the POS, controller, gates, and wash equipment.
- Replace and configure PCs, controllers, relay/interface boards, switches, and peripheral devices.
- Work with DRB, Micrologic, and other technology vendors on escalated technical issues.
- Assist with new-site installations, upgrades, conversions, and technology refreshes.
- Document troubleshooting steps, repairs, equipment changes, and site configurations.
- Provide updates to site management, operations, IT leadership, and vendors during outages.
- Respond to critical site issues when POS or technology problems are impacting operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
