Warehouse & POS/SCO Support Technician

Hy-Vee, Inc.•Grimes, IA

3d•Hybrid

About The Position

A+ Communications, Security & Home Solutions, a subsidiary of Hy-Vee, Inc., has designed, installed and serviced low-voltage systems since 2001. We provide security and fire alarm, camera, audio/video, point-of-sale and communications systems for Hy-Vee stores, businesses and homes across an eight-state area. Our 60-plus technicians build licensed trade careers here, progressing from trainee to senior technician. The Warehouse & POS/SCO Support Technician supports the general needs of the warehouse, including fulfilling and processing orders, accepting incoming shipments, and maintaining accurate inventory, while also providing hands-on support and repair for Self-Checkout (SCO) and related POS equipment. This role blends warehouse organization with technical equipment servicing to keep both the warehouse and store-level POS/SCO systems running smoothly. If you're organized, detail-oriented and enjoy hands-on technical work, you'll excel in this role.

Requirements

Commitment to the Hy-Vee mission and a willingness to promote the company's values.
Proficient with inventory control systems.
Thorough understanding of warehouse policies and procedures.
Basic technical aptitude for troubleshooting and repairing POS/SCO equipment.
Excellent organizational skills and attention to detail.
Excellent interpersonal and customer service skills.
Excellent time management skills; able to manage varying workloads and unexpected priorities.
Proficient use of tablet/laptop computers and Microsoft Office.
High school diploma or equivalent required.

Nice To Haves

Related warehouse or technical/repair experience preferred but not required.

Responsibilities

Maintains an accurate running inventory.
Restocks supplies and inventory; places blanket and special orders as needed.
Enters purchase order data in the inventory control system.
Accepts, verifies, inspects, and records all deliveries according to policy.
Records, reports, and returns defective items.
Processes invoices, supplying necessary data to accounting or other appropriate department for payment and recordkeeping.
Maintains the organization and cleanliness of the warehouse area.
Handles complaints related to shipments; notifies supervisor of any shipping or receiving issues.
Provides support, troubleshooting, and repairs for Self-Checkout (SCO) equipment and related POS/communications hardware.
Certifies and maintains scanner scales.
Completes register imaging and maintains POS systems for new and existing stores.
Thoroughly tests equipment prior to turn-over for first-time use.
Maintains and protects all tools, equipment, and materials for assigned duties.
Communicates effectively; builds trust with the team, supervisors, and store personnel; demonstrates a sense of teamwork.
Continues to develop technical and organizational skills through training, product manuals, and hands-on work.
Performs other related duties as assigned.