POS Support Specialist

U-Haul•Phoenix, AZ

2d•Onsite

About The Position

U-Haul is hiring a POS Support Specialist in Phoenix, Arizona, to provide remote support to U-Haul dealers, centers, marketing companies, shops, tech centers, and towers internal end users of U-Haul computer-based applications and systems. The role provides assistance by phone and live chat for applications used in rental transactions and the daily work of field and internal personnel. The position reports to the Manager—U-Haul POS Support. The specialist troubleshoots software, network connectivity, operating systems, browsers, mobile devices, and peripherals; documents and resolves Tier 1 issues; and escalates issues as appropriate. The role also supports field mobile devices using Meraki and handles basic troubleshooting of routers, switches, modems, voice, and VoIP equipment. The position is located at 2727 N Central Ave, Phoenix, Arizona 85004. The listed pay is $19 per hour, with a Sunday–Thursday schedule from 9:00 a.m. to 6:00 p.m. Applicants must be legally authorized to work in the United States without employer sponsorship. U-Haul states that, consistent with applicable state law, it will not hire or rehire nicotine product users in Arizona and other listed states.

Requirements

Fundamental working understanding of basic network functions such as ping and tracert.
Understanding of IP addresses and router, modem, and switch configuration.
Ability to support, identify, and resolve operating system and browser issues.
Ability to troubleshoot multiple mobile devices using U-Haul mobile applications.
Ability to run system diagnostics and review specifications through command prompt.
Proficiency in ticket logging, with detailed descriptions of issues and resolutions.
Professional demeanor and appropriate phone and chat etiquette.
Ability to type quickly and articulate information clearly.
Understanding of networked equipment and ability to remotely install, troubleshoot, and resolve peripheral hardware issues.
Working knowledge of operating systems and browsers.
Typing speed of at least 45 words per minute.
Excellent written and verbal communication skills.
Well-rounded knowledge of peripherals in a networked environment.
Knowledge of mobile-device and application troubleshooting.
Legally authorized to work in the United States without employer sponsorship.

Nice To Haves

Fundamental networking knowledge and experience.
Knowledge of Center/MCO workstations and peripherals.
Experience programming and managing devices through Meraki.

Responsibilities

Provide remote support by phone and live chat for applications used in rental transactions and daily field and internal operations.
Troubleshoot U-Haul-owned and maintained peripherals, including printers, cash drawers, mobile devices, workstations, credit card terminals, modems, routers, and switches.
Identify software discrepancies and report them to development teams for resolution.
Research issues and assist with incident response.
Troubleshoot and resolve Tier 1 issues, document them fully, and escalate when applicable.
Trace potential network issues affecting software and escalate as appropriate.
Identify and resolve or escalate voice and VoIP issues.
Assist with resetting and troubleshooting user softphone equipment.
Build and manage field mobile devices using Meraki.
Work with routers, switches, and modems at a Tier 1 support level.

Benefits

Medical insurance and prescription drug plans.
Dental and vision plans, including hearing care discounts.
Onsite medical clinic for team members and eligible family members.
Indoor fitness gym at the Midtown Phoenix campus and Get Fit Gym Reimbursement Program.
Registered Dietitian Program and WeightWatchers.
CVS Virtual Care and a 24-hour Nurse Line.
Wellness Program, including Healthier You initiatives and challenges.
Mindset App Reimbursement.
Pet insurance and wellness plans.
Career stability and opportunities for advancement.
Valuable on-the-job training.
Tuition Reimbursement Program and free online personal and professional development courses at U-Haul University.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
Company-paid life insurance and voluntary life insurance options.
Short-term and long-term disability coverage.
Critical illness, accident, and hospital indemnity plans.
Business and business travel insurance.
MetLaw Legal Program.
MetLife Auto & Home Insurance.
LifeLock Identity Theft Protection.
Dave Ramsey’s SmartDollar Financial Wellness Program.
U-Haul Federal Credit Union.
Paid holidays, vacation, and sick time.
You Matter Employee Assistance Program (EAP).
Discounts on cell phone plans, hotels, computers, vehicles, and more.
Community involvement and volunteer opportunities.
U-Haul Mothers Program with paid maternity leave.