Retail Inventory and POS Systems Specialist

Palmer Food Service•Rochester, NY

4d•$22 - $27

About The Position

This role is responsible for performing and overseeing inventory counts and reconciliation, maintaining accurate inventory records across various operations (retail, kitchen, ecommerce, DTC), and ensuring the integrity of inventory and POS systems. The specialist will also manage product setup, pricing, and online availability, process vendor invoices, and prepare various analytical reports. This position requires strong analytical and problem-solving skills, proficiency in business systems, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

High School diploma, GED, or equivalent.
Minimum 3 years of experience using a retail or restaurant inventory system.
Minimum 3 years of experience working with retail or restaurant POS systems.
Experience with inventory counting, invoicing, pricing administration, or system maintenance.
Strong analytical, organizational, and problem-solving skills.
Strong proficiency with Excel, spreadsheets, reporting tools, and business systems.
Ability to manage multiple priorities in a fast-paced environment.
Must be able to stand, walk, stoop, bend, kneel, and sit.
Must be able to use hands to handle, feel, finger; reach with hands and arms, see, talk, and hear.
Must be able to occasionally lift and carry up to 50lbs.
Possess normal vision with or without correction and be able to distinguish colors.
Possess fluent speech in English, writing, and communication skills necessary to effectively carry out job functions.
Must be able to read and comprehend work related materials, numerical data, and diagrams.

Nice To Haves

Associates Degree preferred.
HACCP Knowledge, preferred.
Knowledge of Micros and Yellow Dog systems preferred.
Experience with Yellow Dog Inventory System strongly preferred.
Experience with Micros Simphony POS preferred.
Food retail, grocery, restaurant, hospitality, or prepared foods experience.
Ecommerce, online menu, Instacart, or digital inventory management experience.
Knowledge of food costing, retail pricing, and margin management.

Responsibilities

Perform and oversee weekly inventory counts and reconciliation processes.
Maintain accurate inventory records across retail, kitchen, ecommerce, and DTC operations.
Update inventory sheets, operational tracking tools, and supporting documentation.
Investigate discrepancies and assist with corrective action planning.
Support initiatives focused on inventory accuracy, shrink reduction, and process improvement.
Create, maintain, and audit items within inventory systems.
Add new items to Yellow Dog Inventory, ensuring proper item setup, accurate costing, correct department/category assignment, proper parent/child item creation, recipe integrity, barcode and system accuracy, and proper inventory and reporting configuration.
Ensure all items are properly mapped between Yellow Dog Inventory and POS systems, including accurate Cost of Goods Sold (COGS) category alignment.
Maintain and audit item mappings from Yellow Dog to the POS system to ensure products are assigned to the correct cost categories, departments, revenue centers, and reporting structures.
Investigate and correct item mapping discrepancies that could impact inventory valuation, COGS reporting, margins, financial reporting, and operational analytics.
Audit existing items, recipes, and system configurations for setup accuracy and consistency.
Ensure inventory systems support operational, reporting, pricing, and margin objectives.
Support product setup, maintenance, and integrity within retail and restaurant POS systems.
Assist with creating, updating, and maintaining POS menu items, buttons, pricing, categories, and product configurations.
Support item synchronization and alignment between POS systems, inventory systems, and digital ordering platforms.
Assist in troubleshooting item setup, pricing discrepancies, and system-related inventory issues.
Ensure system changes are accurate, timely, and properly documented.
Process vendor invoices accurately and timely.
Verify invoice pricing and investigate cost discrepancies.
Monitor cost movement and pricing trends.
Generate price change recommendations based on cost fluctuations, approved margins, and business strategy.
Implement approved price changes across applicable systems.
Maintain pricing consistency across retail, POS, ecommerce, Instacart, and digital channels.
Utilize reporting tools within Yellow Dog Inventory and supporting systems to verify approved margins, identify pricing opportunities, analyze profitability performance, and support operational decision-making.
Prepare inventory, margin, pricing, and cost analysis reports.
Maintain accurate online product availability and menu content.
Manage Instacart inventory and product listings, including adding, updating, and removing items.
Update digital menus and online ordering platforms.
Ensure online systems accurately reflect available inventory, pricing, and offerings.
Support inventory administration for Palmer’s Direct-to-Consumer and shipping programs.
Maintain inventory accuracy for DTC products, bundles, specialty items, and shipped products.
Coordinate item setup, inventory tracking, and maintenance for ecommerce and shipping operations.
Ensure DTC offerings are properly configured within inventory and POS systems.
Monitor inventory availability to minimize stockouts, overselling, and fulfillment issues.
Partner with retail, kitchen, purchasing, marketing, and leadership teams to maintain system and inventory integrity.
Support product launches, assortment changes, and operational initiatives.
Assist with SOP development, documentation, and continuous improvement projects.
Performs other duties as assigned by the Director of Retail Services