Solutions Implementation Specialist

Playlist

4d • $57,000 - $70,000

About The Position

Playlist is building a platform for intentional living, connecting people with experiences in fitness, wellness, and beyond. Its brands include Mindbody and ClassPass. Kite, a franchise management platform for multi-location brands, helps franchisors and franchisees manage operations, payments, marketing, customer engagement, analytics, and business performance.

The Solutions Implementation Specialist helps customers turn business needs into practical solutions with Kite. The role serves as a product expert and connects Product, Customer Success, Implementation, and Engineering teams to support customers from demonstrations through launch and ongoing use. It focuses on understanding and configuring the platform rather than writing code. The specialist configures customer environments and workflows, supports onboarding and launch readiness, maintains demonstration environments, shares product and franchise operations expertise, advises customers on configuration and adoption, investigates issues with internal teams, tests new functionality, and improves implementation processes and documentation.

The U.S. base salary range is $57,000 to $70,000. Total compensation may also include performance bonus, stock, benefits, and/or other applicable incentive compensation plans. Actual compensation depends on factors including skills, experience, certifications, and work location.

Requirements

• At least 2 years of experience in software implementation, customer success, solutions consulting, product support, or a similar SaaS role.
• Ability to learn complex software with curiosity and connect platform capabilities to customer needs.
• Analytical thinking and problem-solving skills to investigate issues and recommend solutions.
• Clear communication with customers and internal teams, including the ability to make complex concepts easy to understand.
• Ability to collaborate across teams to support customers and resolve challenges.
• Strong organization and attention to detail to manage multiple projects.

Responsibilities

• Configure customer environments, workflows, settings, permissions, and products for implementations.
• Partner with Implementation and Customer Success to onboard customers, validate configurations, and prepare for launch.
• Build and maintain demo environments with realistic customer scenarios, update them as features evolve, and support demonstrations with product expertise.
• Develop knowledge of Kite and franchise operations and share it through internal training, implementation guides, and documentation.
• Guide customers through configuration questions and best practices to strengthen adoption and help them get more value from Kite.
• Collaborate with Product, Engineering, Operations, and Customer Success to investigate issues, identify root causes, and recommend practical solutions.
• Translate customer feedback into actionable product recommendations and test new functionality before release.
• Improve implementation processes and documentation to make onboarding clearer and more effective.

Benefits

• Performance bonus, stock, benefits, and/or other applicable incentive compensation plans may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed